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About the Role

This role is integral to the Key Accounts segment team, managing accounts across various core industries. The Technical Account Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for key accounts, focusing on developer-focused customer identity architecture, API integrations, hands-on prototyping, and broad deployment strategies across Auth0 and Okta environments.

Responsibilities

Build deep, long-lasting relationships with customer engineering leads, product architects, and technical decision-makers as their primary technical advisor.
Masterfully apply technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy.
Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives.
Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs (such as custom Auth0 Universal Login branding, OAuth 2.0 grant flow implementations, and Auth0 Actions scripts).
API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Auth0 and Okta REST APIs (executing CRUD operations for users, roles, and application configurations).
Complex Problem Resolution: Dissect multi-faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering.
Advocate for customer technical needs within cross-functional product and engineering teams.
Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads.
Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team.
Mentor peers, upskilling team capability with a focus on developer SDKs, API integrations, and Auth0 extensibility.

Requirements

8+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate.
3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development.
BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience).
Auth0 Certified, Okta Certified, or equivalent industry certifications preferred.
Deep, practical mastery of modern web authentication and authorization standards, specifically OAuth 2.0 (Authorization Code + PKCE, Client Credentials, etc.) and OpenID Connect (OIDC), alongside standard SAML 2.0 federation.
Advanced experience working with REST APIs, webhooks, and tools like Postman to test API endpoints, manage collections, and demonstrate programmatic workflows.
Strong hands-on ability to read, modify, or build simple web applications (e.g., JavaScript/TypeScript, Node.js, Python, React) to demonstrate authentication routing, protected routes, token validation, and Auth0 SDK integration.
Solid understanding of B2B and B2C identity patterns, tenant management, social identity providers, enterprise connections, and user migration strategies.
Familiarity with core Workforce Identity concepts (SSO, SCIM provisioning, SaaS integrations) to support hybrid account requirements.
Excellent communication skills, capable of speaking fluently with developer teams, software architects, and engineering leadership.
Comfortable performing live technical demonstrations, API troubleshooting in Postman, and whiteboarding complex system architecture.
Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries.

Skills

Customer Identity Cloud (Auth0)
Workforce Identity Solutions (Okta)
Developer Tools
Modern authentication and authorization protocols (OAuth 2.0, OIDC)
Auth0 Management & Authentication REST APIs
Auth0 Universal Login
Auth0 Actions and webhooks
Multi-tenant application architectures
Social login
B2B/B2C identity federation
Custom database connections
Identity & Access Management (IAM)
Single Sign-On (SSO)
Adaptive MFA
Device Access
API Access Management
Universal Directory
Identity Governance & Administration (IGA)
Lifecycle Management
Automated provisioning (SCIM)
Identity Threat Detection & Response (ITDR)
Syslog monitoring
Threat detection
Signal integrations
REST APIs
Postman
JavaScript/TypeScript
Node.js
Python
React
SAML 2.0

Location

San Francisco, CA
Chicago, IL

Work Type

Onsite
Hybrid

Experience Level

Senior
8+ years of related professional experience
4+ years with a Master’s degree
3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate
3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development

Education Level

BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience)

Salary/Compensations

$179,000—$246,000 USD (San Francisco Bay Area)
$160,000—$220,000 USD (California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington)

Benefits

Equity (where applicable)
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)

About the Company

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.
Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.
Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.