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About the Role
The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.
Responsibilities
- Maintain individual productivity and quality standards according to department requirements.
- Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures.
- Inspect returned merchandise, checking for quality and condition of product to determine return category.
- Receive merchandise, following all security and safety return procedures for each product type.
- Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
- Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
- Identify critical distribution issues and report them to the team lead/supervisor.
- Always maintain a safe and organized work environment.
- Data entry as needed.
- Comply with company policies and procedures.
- All other duties as assigned by manager.
Requirements
- 1-2 years of prior returns or similar experience.
- Fluent verbal and written communication in English.
- Basic computer skills (e.g. personal computers, printers, email).
- Knowledge of warehouse operating procedures and protocol.
- Prior experience in a distribution, warehouse, or other inventory handling environment.
- Knowledge and ability to operate inventory control and related computer software.
- Focus and remain on task in a fast-paced environment.
- Attention to detail and follow through are essential.
- Accurately follow directions, both written and verbal.
- An ambassador of our Core Values: Teamwork, Honesty, Commitment, Passion, and a Positive Attitude.
Skills
- Fluent English
- Basic computer skills
- Warehouse operating procedures
- Inventory control software
- Attention to detail
- Ability to follow directions
Location
- Austin, TX, US
Work Type
- Full Time
- Onsite
Experience Level
- 1-2 years
Salary/Compensations
- $20 (USD) Hourly
Benefits
- Company-paid, employee-only medical, dental, vision, and life insurance.
- 4% 401(k) matching.
- Company profit sharing.
- Up to 15 days of PTO & vacation time, maternity/paternity leave, company-covered short-term & long-term disability, paid training time, paid volunteer time, and 7 paid holidays.
- Corporate discounts & employee sales & discounts.
- Tuition reimbursement and scholarship (for dependents going to college).
- Employee Assistance Program.
About the Company
- Shop LC is an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with approximately 550 employees.
- Products are sold through TV, website, OTT, marketplaces, and social media.
- The US retailing unit and subsidiary of Vaibhav Global Limited (VGL), a vertically integrated company founded in India with a turnover of $246 million (FY2022).
- Other retailing units include Shop TJC (UK) and Shop LC, Germany.
- The VGL Group ships approximately 50,000 products daily to customers in the US, UK, and Germany.
- Global offices are located in India, China, Indonesia, and Thailand.
- Committed to supporting the community and protecting the environment with the purpose of Delivering Joy.
- The 'Your Purchase Feeds…' program donates one nutritious meal to a school-going child for each item sold, having provided over 40 million meals to date.
- Mission to distribute one million meals each day to children in need by 2031.
- Committed to protecting the environment by reducing carbon footprint and aiming for net zero by 2032.
- Offices in India operate on solar power, and business units are working towards LEED certification.
- Core values: Teamwork, honesty, commitment, passion, and a positive attitude.