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About the Role

Braze is integrating AI into its operations, and this role leads a team of Applied AI Architects. These practitioners embed with business teams to build and deploy AI agents and workflows, improving business metrics. This is a player-coach position where you will manage the team, define the role's operational model, and oversee the portfolio of AI engagements across the company, ensuring adoption and measurable business impact.

Responsibilities

Build and lead a team of senior, autonomous individual contributors in a novel role category.
Define performance standards and career paths for the Architect roles.
Own and manage the portfolio of AI engagements, prioritizing and deciding where Architects embed.
Ensure delivery and measurement of committed business outcomes, such as sales ramp time and competitive win rate.
Manage the engagement lifecycle, including discovery, prioritization, delivery, and monitoring.
Maintain hands-on involvement by reviewing agent designs, specifications, and output quality.
Partner with product teams to integrate field-proven patterns into shared infrastructure and inform platform requirements.
Serve as the executive interface, negotiating embed agreements and representing the function's results to senior leadership.
Document best practices and establish Braze as a reference for applied AI implementation in SaaS companies.

Requirements

Proven leader of senior technical individual contributors with experience building and leading high-autonomy teams.
Hands-on experience building AI agents, automations, or LLM-powered tools.
Experience working in or alongside the commercial motion of a B2B SaaS company.
Ability to manage competing demands, prioritize effectively, and defend decisions to executives.
Proficiency in designing and measuring business impact for technical initiatives.
Experience establishing a new function, practice, or team from inception and scaling it.
Executive-level communication and stakeholder management skills.
Experience defining and defending business-impact measurement for a technical team.
10+ years of professional experience spanning GTM-adjacent technical work and hands-on building.
3+ years leading senior individual contributors, with evidence of development and retention.
Demonstrated, hands-on experience building AI-powered tools, agents, or workflows.
Track record of standing up a new team, practice, or function and scaling it past personal capacity.
Executive-level communication and stakeholder management, including negotiating priorities with senior leaders.

Skills

AI agents
Automations
LLM-powered tools
System design
Retrieval logic
Output quality evaluation
B2B SaaS commercial motion
Impact assessment
Feasibility analysis
Sequencing competing demands
Business impact measurement
Zero-to-one leadership
Modern agentic tooling (Claude, Claude Code, Cursor, custom agent frameworks, MCP-style integrations)
Enterprise GTM stacks (Salesforce, Gong, Slack, Snowflake)
Engagement- or rotation-based operating models
Hiring for hard-to-define roles
Building predictive interview systems

Location

United States

Work Type

Hybrid

Experience Level

10+ years of professional experience
3+ years leading senior individual contributors

Salary/Compensations

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $193,000 and $304,000/year, with an expected On Target Earnings (OTE) between $241,000 and $345,000/year (including bonus or commission).
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Benefits

Equity grants of restricted stock (RSUs)
Competitive compensation
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™
Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.