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About the Role

WELL Health Diagnostic Centres is seeking a Territory Manager / Regional Director to oversee clinic operations and ensure high-quality service delivery across their region. This role involves managing business analytics, coordinating staff and physicians, identifying growth opportunities, and improving employee engagement to support the company's mission of delivering excellent patient care.

Responsibilities

Ensure all clinics in your region operate in accordance with corporate objectives, policies, programs, and service standards.
Ensure consistent delivery of high-quality service in all clinics to meet or exceed patient and physician expectations.
Monitor business analytics and accountability reports for all clinics in the region and take appropriate actions.
Plan and organize all clinic operations, including facilities and equipment maintenance, repairs, and Human Resources requirements.
Coordinate with physicians working at the clinics in your region and assist in recruiting additional physicians.
Plan and organize staff changes, including recruitment, promotion, transfer, and discipline.
Arrange renewal and compliance with Collective Bargaining Agreement, if applicable.
Identify opportunities for new services to be added at the clinics.
Assist in procurement of equipment, service contracts, and critical supplies.
Monitor patient satisfaction and take appropriate action in case of adverse feedback.
Improve employee engagement via ongoing and new initiatives to support employee growth and development.
Coach and mentor clinic managers and site leads to improve patient flow and efficiency, reduce wait times, and optimize staff schedules.
Submit biweekly progress reports on operations and present at senior management meetings, focusing on personnel concerns, patient wait-times, business development, and new initiatives.
Collaborate with Physician Relations to maintain and improve positive relationships with referring physicians.
Coordinate with Facilities to plan and organize new clinic locations in the region.
Implement procedural, administrative, and organizational changes as per corporate objectives.
Support client-focused services to monitor client satisfaction, enabling senior management to address negative issues and optimize patient and physician services.
Positively influence clinic staff members, including physicians, nurses, physician’s aids, and administrative staff, to ensure efficient and effective clinic operations.

Requirements

5+ years of management experience in the healthcare industry.
Ability to rapidly learn and adapt to changing environments and clients.
Self-starter that thrives in entrepreneurial environments.
Ability to operate with a high degree of integrity and sincerity.
Demonstrated leadership, reliability, and flexibility.
Willingness to travel throughout Ontario, when required.
Positive, professional attitude.
Enjoy working both independently and collaboratively.
Treat everyone with respect, dignity, and kindness.
Curious, dependable, and takes pride in keeping things running smoothly behind the scenes.

Skills

Excellent written and oral presentation skills with ability to engage, inspire, and build credibility.
Excellent interpersonal, communication, and relationship building skills enabling you to develop and maintain strong relationships with healthcare professionals (influencing, teamwork, empowerment, conflict resolution management).
Excellent written and verbal communication skills combined with excellent patient care.
Demonstrate effective decision-making and problem-solving skills.

Location

Ontario

Work Type

Full-time

Experience Level

5+ years of management experience

Education Level

Bachelor’s degree in sciences, healthcare, or related field.

Benefits

Full access to group medical benefits
External wellness platforms
Competitive pay
Extended health and dental benefits
Paid time off
Exclusive perks through Perkopolis with 5,000+ discounts
Medical & dental benefits
Training and professional development support
Corporate discounts and referral bonuses
Travel opportunities with mileage and travel premiums (where applicable)

About the Company

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario.
More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services.
Committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.
A top employer of choice dedicated to attracting, developing, and retaining the best healthcare professionals.
Recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.
Offers compassionate & connected healthcare with a team of 1,000+ healthcare professionals across Canada.
Supports employee wellness and work-life balance.
A leading organization with 60+ clinics across Canada and upcoming rapid expansion.
Fosters a collaborative & supportive culture with strong leadership, mentorship, continuing education, training and development support, internal mobility, and clear pathways for career growth.

Equal Opportunity

WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.