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About the Role
Join a team that keeps passengers moving. As a Passenger Service Agent with TDA AGH, you are the face of the operation — the first and last impression for every traveler who passes through our gates. In this role, you will deliver outstanding customer service to passengers using commercial and charter services, handling everything from ticketing and boarding to special assistance and aircraft turnaround support. If you thrive in a fast-moving environment, take pride in your work, and want to build a career in aviation, this is the opportunity for you.
Responsibilities
- Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
- Handle denied boarding situations professionally — solicit volunteers, accommodate displaced customers, and issue hotel, meal, and taxi vouchers as appropriate.
- Ensure strict compliance with FAA, airline, and airport regulations at all times.
- Enforce safety and security measures and protect sensitive operational zones.
- Assist customers with special needs, including those who require support during boarding.
- Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
- Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe passenger boarding and deplaning, including for customers with mobility needs.
- Perform thorough aircraft cabin cleaning and security searches between flights.
- Complete all required training.
- Only complete tasks for which you are fully trained.
- Report any safety hazard or incident immediately to your supervisor.
- Other duties as assigned by management.
Requirements
- Must be able to read, write, and communicate effectively in English.
- Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
- Available to work varied shifts including evenings, nights, weekends, and holidays.
- Must present a well-groomed, professional appearance at all times.
- Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
- Must be able to fulfill the requirements to obtain a SIDA (Secure Identification Display Area) badge and pass a fingerprint-based security screening as required by the airline and airport authority.
Skills
- Bilingual or multilingual skills
- Customer service
- Hospitality
- Airline/airport industry experience
- Familiarity with airline reservation or check-in systems (e.g., Sabre, Amadeus, or similar)
- Experience assisting passengers with disabilities or ADA/wheelchair assist procedures
- CPR/First Aid certification
- Customer Focus
- Communication
- Compliance & Safety
- Adaptability
- Teamwork
- Professionalism & Reliability