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About the Role
As a Member of Technical Staff, you will join one of four engineering teams building the systems behind Decagon's AI agents. Engineers own their work end to end and are trusted to make an impact from the start. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users. This role is designed for candidates graduating between December 2026 and July 2027.
Responsibilities
- Build on Decagon's industry-leading AI agent platform.
- Collaborate directly with customers to devise long-term, scalable solutions.
- Build the runtime and model orchestration layer that powers Decagon's agents in production.
- Create the platform that customers use to build, maintain, and improve their AI agents.
- Transform complex engineering work into intuitive self-serve products.
- Build and operate the foundations that power Decagon: networking, data, ML serving, developer platform, and real-time voice.
- Partner with product, data, and ML to deliver high-scale, low-latency systems.
Requirements
- Pursuing or completing a B.S. (or higher) in Computer Science or a related technical field, graduating between December 2026 and July 2027.
- Proficiency with Python, TypeScript, and asynchronous programming.
- Track record of building and shipping high-quality products and features through coursework, internships, or personal projects.
- Comfort digging into system failures across deep technology stacks using whatever tool the problem calls for.
- Experience using AI coding agents as part of development.
- Excitement to thrive in a fast-paced environment, continuously learn, and sharpen your skills.
Skills
- Python
- TypeScript
- Asynchronous programming
- AI coding agents
- Multi-modal models
- Distributed systems
- Data pipelines
- Production infrastructure
Location
- San Francisco
- New York
Work Type
- In-office
- Full-time
Experience Level
- New Grad
Education Level
- B.S. in Computer Science or related technical field
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.