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About the Role
This role focuses on developing and implementing membership growth strategies by leveraging member data, market insights, and organizational priorities. The ideal candidate will bring a member-centric perspective, strong strategic judgment, and the ability to lead complex initiatives.
Responsibilities
- Develop and implement membership, customer, partnership, or engagement strategies to support organizational growth, retention, and long-term value.
- Lead membership initiatives focused on acquisition, onboarding, engagement, renewal, retention, or recognition across different segments and career stages.
- Utilize member, customer, and market data to identify trends, assess risks and opportunities, and translate insights into actionable strategic recommendations.
- Lead complex cross-functional projects from planning through implementation, evaluation, and continuous improvement.
- Develop member or customer segmentation approaches, lifecycle strategies, journey maps, experience improvements, or value propositions.
- Build trusted relationships and influence decision-making across diverse internal teams, leaders, subject matter experts, partners, and external stakeholders.
- Prepare executive briefings, business cases, reports, and presentations that translate complex information into clear recommendations.
Requirements
- Strategic and forward-thinking
- Member-centric and insight-driven
- Influential and highly collaborative
- Results-focused and improvement-oriented
Location
- Ottawa ON (Hybrid)
- Toronto ON (Hybrid)
- Ontario CA (Remote)
- Quebec CA (Remote)
Work Type
- Permanent
- Full-Time
- Hybrid
- Remote
Salary/Compensations
- $113,200 to $141,500
Benefits
- Colleagues committed to meaningful work
- Leaders that have your back
- An enterprise that embraces change
- The tools to do your job
- An unmatched employee experience
- Wellness initiatives
About the Company
- The CMA and the CMA Group of Companies (CMA Foundation and CMA Impact) has hybrid as well as remote workers across Quebec and Ontario.
- The Enterprise works in partnership with stakeholders and counterparts nationally across Canada.
Equal Opportunity
- The CMA and the CMA Group of Companies (CMA Foundation and CMA Impact) are committed to accommodating employees with disabilities, accessibility needs, and other protected human rights characteristics, to the point of undue hardship.
- Reconciliation, equity, diversity, and inclusion are key priorities, and the CMA enterprise actively strives to build a culture where all employees can be their authentic selves and are valued for their diverse personal experiences and perspectives.
- We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.