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About the Role
The Store Manager is responsible for effectively leading a team to operate a DMC location successfully, focusing on customer service and achieving financial and operational goals. The Store Manager must be fully competent in DMC tools and programs to execute daily and weekly tasks flawlessly. Store managers are key motivators to generate positive results while constantly seeking new ways to improve overall store performance. They are the primary contacts and resolvers of unforeseen scheduling issues, working closely with their team to arrange coverage and taking open shifts as necessary to ensure smooth store operations.
Responsibilities
- Build and maintain a high-performing team of baristas by providing daily coaching and feedback, overseeing the management of training programs, and conducting regularly scheduled review processes.
- Oversee all hiring and disciplinary actions, with collaboration from the District Manager and ASM when necessary.
- Identify and cultivate dependable employees to receive food certifications and maintain a roster of employees with this certification.
- Lead by example with exceptional performance in customer service, barista skills, coffee knowledge, and friendly demeanor.
- Manage ASM responsibilities and tasks to effectively suit the store's needs with regular feedback and scheduled check-ins.
- Complete comprehension of all resources and proper channels of communication for issues needing outside assistance.
- Build and foster relationships and partnerships within the local community.
- Daily management of all checklists, spreadsheets, and reporting.
- Have a firm understanding of city and state food service compliance requirements.
- Schedule baristas with a shift management strategy informed by team dynamics and operational needs.
- Utilize observations to create optimal shift structures (stations, break times, station rotations, etc.).
- Effectively manage TCOB time for store leadership (SM and ASM).
- Oversee all food and supply ordering with AM by setting pars and outlooks.
- Safeguard all company assets, employees, and facilities by ensuring compliance from all store staff members with DMC standards.
- Maintain current and accurate business, operations, timekeeping, and personnel records.
- Enforce proper channels of communication for employees and the management team.
- Regular and accurate reporting to the District Manager and the financial team regarding overall store performance.
- Review financial and operational reporting to determine sales and cost control opportunities while creating goals and initiatives in-store to elevate store performance.
- Use inventory sheets, sales reports, waste logs, and labor costs to make effective changes.
- Report to the Training Manager on your team’s overall barista performance status.
- Offer solutions and implement initiatives to achieve and maintain team excellence.
Requirements
- Fully competent in DMC tools and programs.
- Primary contact and resolver of unforeseen scheduling issues.
- Collaborate with District Manager and ASM when necessary for hiring and disciplinary actions.
- Maintain a roster of employees with food certifications.
- Complete comprehension of all resources and proper channels of communication for issues needing outside assistance.
- Have a firm understanding of city and state food service compliance requirements.
- Effectively manage TCOB time for store leadership (SM and ASM).
- Oversee all food and supply ordering with AM by setting pars and outlooks.
- Ensure compliance from all store staff members with DMC standards.
- Maintain current and accurate business, operations, timekeeping, and personnel records.
- Enforce proper channels of communication for employees and the management team.
- Review financial and operational reporting to determine sales and cost control opportunities.
- Create goals and initiatives in-store to elevate store performance.
- Use inventory sheets, sales reports, waste logs, and labor costs to make effective changes.
- Offer solutions and implement initiatives to achieve and maintain team excellence.
Skills
- Customer service
- Team leadership
- Coaching
- Feedback delivery
- Training management
- Performance reviews
- Hiring
- Disciplinary actions
- Barista skills
- Coffee knowledge
- Community relationship building
- Checklist management
- Spreadsheet management
- Reporting
- Food service compliance
- Scheduling
- Shift management
- Team dynamics
- Operational needs assessment
- Shift structure optimization
- Time management
- Inventory management
- Supply ordering
- Asset protection
- Record keeping
- Communication
- Financial analysis
- Cost control
- Sales analysis
- Waste log management
- Labor cost analysis
Location
- New York, NY 10003
Work Type
- Salaried exempt position
- Full-time
Experience Level
- Store Manager
Salary/Compensations
- $55,000.00 - $55,000.00 Salary/year
Benefits
- Subsidized medical benefits
- Core medical
- Dental
- Vision
- STD/LTD
- Voluntary life
- Critical illness
- Accident coverage
- Transit benefits
- 401k
About the Company
- Dark Matter Coffee is an equal-opportunity employer.
Equal Opportunity
- We encourage all qualified candidates to apply.