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About the Role
The Product Quality team uses AI and technology to prevent quality complaints and ensure customers receive authentic products. This role will define the unified seller experience for product quality policy and enforcement across Amazon, owning the vision for the end-to-end seller journey.
Responsibilities
- Own the 3 to 5 year product vision and roadmap for the product quality seller experience.
- Drive clarity and create frameworks for undefined opportunity and strategy.
- Own the selling partner experience across all PQ enforcements as one coherent surface.
- Define a unified seller journey with clarity, consistency, and a resolvable path.
- Own the explainability and communication standard for product quality.
- Establish the structured evidence contract and quality bar for enforcement decisions.
- Replace static templated communications with policy-grounded, context-aware messaging.
- Drive alignment across partner organizations that author, enforce, and communicate quality policy.
- Integrate policies and systems onto a common knowledge layer and a single seller experience.
- Serve as the senior product voice for the seller experience across organizations.
- Author strategic narratives, including PR/FAQs, vision documents, and investment proposals.
- Own executive review mechanisms like MBRs and QBRs to measure progress.
- Define success criteria distinguishing output, outcome, and guardrail metrics.
Requirements
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience in technical product management
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Location
- USA, WA, Seattle
Work Type
- Full-time
Experience Level
- Principal
Education Level
- Bachelor's degree
Salary/Compensations
- 179,900.00 - 243,400.00 USD annually
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
About the Company
- Amazon customers expect every product they purchase to be authentic and to meet the highest quality standards.
- The Product Quality team harnesses AI and technology to prevent quality complaints before they happen, and to respond proportionally when issues arise, ensuring customers receive products that are as described, in the condition and functionality they expect, while trustworthy selling partners thrive.
- We care deeply about our selling partners' success, and the experience they have with our policies and decisions.
- We work to ensure every decision is clear, fair, and easy to resolve for our well-intentioned selling partners.
Equal Opportunity
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.