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About the Role
This role is responsible for preparing, deploying, maintaining, and supporting the endpoint devices that power the firm's modern digital workplace. Working from the National Operations Center alongside experienced IT professionals, this role ensures employees receive secure, reliable, and properly configured technology while supporting endpoint deployment, hardware repairs, inventory management, asset lifecycle activities, and operational support across the firm's offices. This is an excellent opportunity for someone looking to build a career in enterprise IT, with opportunities to take on increasing technical responsibility while gaining exposure to enterprise technologies, endpoint management, and IT operations.
Responsibilities
- Configure, provision, and prepare laptops, desktops, monitors, docking stations, peripherals, and other endpoint equipment for deployment.
- Stage, enroll, and manage endpoint devices using Microsoft Intune, Windows Autopilot, Active Directory, and related endpoint management technologies.
- Perform quality assurance testing to ensure devices are properly configured, secure, fully functional, and ready for deployment.
- Perform hardware diagnostics, repairs, component replacement, upgrades, and device preparation for deployment, redeployment, or retirement.
- Package, ship, receive, and track endpoint equipment for employees and offices nationwide.
- Maintain accurate hardware inventory, asset records, warranty information, and lifecycle documentation.
- Manage endpoint-related incidents, service requests, tasks, and asset records within ServiceNow.
- Assist with hardware refresh projects, office technology deployments, inventory audits, and equipment reclamation initiatives.
- Travel occasionally to firm offices to assist with endpoint deployments, hardware refreshes, and onsite support activities.
- Work alongside senior endpoint operations staff to learn enterprise deployment processes, endpoint management technologies, and IT operational best practices.
- Collaborate with Cloud Engineering, Infrastructure, Service Desk, and other IT teams to deliver a consistent and high-quality technology experience for end users.
- Participate in occasional after-hours work to support hardware deployments, technology implementations, upgrades, and office projects as business needs require.
Requirements
- Technical education, relevant coursework, certifications, hands-on experience, or a demonstrated passion for Information Technology.
- Basic understanding of Windows operating systems, computer hardware, and common peripherals.
- Strong organizational skills with exceptional attention to detail.
- Strong communication and customer service skills.
- Ability to troubleshoot basic computer hardware and peripheral issues.
- Ability to manage multiple priorities while maintaining accuracy.
- Willingness to learn new technologies and grow within an enterprise IT environment.
- Ability to lift and move computer equipment and shipping materials as needed.
Skills
- Endpoint Deployment & Provisioning
- Hardware Repair & Diagnostics
- Asset Lifecycle & Inventory Management
- Endpoint Configuration & Quality Assurance
- Microsoft Intune & Windows Autopilot
- ServiceNow
- Customer Service & Communication
- Organization & Attention to Detail
- Teamwork & Continuous Learning
- Microsoft 365
- Microsoft Intune
- Windows Autopilot
- Active Directory
- ServiceNow
- IT service management platform
Location
- National
Work Type
- Part-Time
- Onsite
Experience Level
- Entry Level
Education Level
- Technical education
- Relevant coursework
- Certifications
Salary/Compensations
- $20.00 hourly - $30.00 hourly
Benefits
- Not eligible for benefits
About the Company
- Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business.
- We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.
- The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.
Equal Opportunity
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.