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About the Role
Responsible for every aspect of the store operation, which includes selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Responsibilities
- Provide customer service.
- Drive store sales and promotions.
- Build customer satisfaction and loyalty, creating results for teammates, customers, and the company.
- Understand alternative tire sourcing and competitors.
- Track and meet payroll, budgets, and store goals.
- Keep records and relevant financial information current.
- Manage, schedule, and assign staff according to their skill level.
- Attend paid training to stay up-to-date with new developments in the automotive service industry.
- Follow up with customers to obtain feedback and ensure satisfaction.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent.
- Demonstrated success in retail sales management.
- Problem-solving skills related to customer complaints.
- Aptitude to manage inventory, order scheduling, and merchandising displays.
- Ability to assist customers with personal sales and complaints to ensure customer retention and loyalty.
- Exceptional teammate and customer communication skills.
- Negotiation and conflict resolution skills.
- Must possess a valid automobile driver's license at all times.
- Must be able to drive customer and company vehicles.
- If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment.
- Temporary work authorization or the need for sponsorship may disqualify you from employment.
Skills
- Retail sales management
- Problem solving
- Inventory management
- Order scheduling
- Merchandising
- Customer service
- Communication
- Negotiation
- Conflict resolution
- Driving
Location
- North America
Work Type
- Full-time
Experience Level
- Retail sales management experience
Education Level
- High School Diploma or equivalent
- 2 year college degree or equivalent
Salary/Compensations
- $64,365.00 - $109,410.00
Benefits
- Competitive pay
- Formal training
- Performance incentives
- Paid vacation and holidays
- Competitive healthcare packages for full-time and part-time employees
- 401k plan
- Medical, Dental and Vision – Starting day 1
- Company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On demand pay (daily pay) program available
- Supportive and engaging onboarding experience
- Opportunity to develop and grow through training and regular mentorship
- Corporate Social Responsibility activities
- Agility and work/life effectiveness
- Long-term well-being
About the Company
- Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
- BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
- With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
- Our mission is to Serve Society with Superior Quality.
- We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
- We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
- We foster co-creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.
- We offer a supportive and engaging onboarding experience.
- We provide opportunities for development and growth through training and regular mentorship.
- We offer Corporate Social Responsibility activities.
- We provide a truly global, dynamic and challenging work environment.
- We value agility and work/life effectiveness and your long-term well-being.
- We foster an effective and inclusive team.
Equal Opportunity
- Bridgestone is proud to be an Equal Employment Opportunity employer.
- It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.