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About the Role
This role supports transportation and logistics operations by managing driver and customer issues, utilizing various software for reporting, and coordinating backhaul logistics to optimize efficiency and minimize costs.
Responsibilities
- Answer incoming calls to resolve driver, sales representative, and customer issues.
- Communicate route updates to drivers.
- Utilize software (MS Excel, Omnitracs, Tandem, Kronos, etc.) to create, update, and communicate various reports and files for proper transportation functioning.
- Complete the damages and shorts process by notifying vendors and drivers to find a resolution.
- Complete associated paperwork involved in damages and shorts.
- Support in training and developing junior clerical teammates.
- Communicate key information to support backhaul and transportation operations.
- Coordinate logistics by scheduling pick up appointments for backhaul orders and vendors.
- Optimize the pick-up and delivery of all inbound backhauls considering all restrictions while minimizing cost and ensuring compliance.
- Complete all necessary paperwork for proper logistics functioning.
- Research new backhaul opportunities with buyers and replenishment managers to maximize efficiency.
- Perform other duties as assigned by manager.
Requirements
- Minimum three years of experience in a warehouse administrative or clerical position.
- Prior logistics, transportation, and/or warehouse experience required.
- High school diploma or GED/equivalent required.
Skills
- Excellent communication both verbally and in writing.
- Excellent telephone and customer service ability.
- Ability to manage multiple functions in a fast-paced environment.
- Strong math, analytical, and organizational skills with high attention to detail.
- Intermediate computer skills with proficiency in programs such as Microsoft Word, Excel, Access, and Outlook.
- Problem solving and critical thinking abilities to independently solve problems of intermediate scope.
- Strong teamwork skills with the ability to support others in the department and division.
- Knowledge of DOT Hours of Service Regulations.
- Knowledge of our geographic delivery area.
- Experience with Omnitracs, Tandem, Kronos, XATA, Manhattan, PowerDock, Airclic preferred.
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- High school diploma or GED/equivalent
Salary/Compensations
- $19 - $30 per hour
Benefits
- Health insurance
- Pre-tax spending accounts
- Retirement benefits
- Paid time off
- Short-term and long-term disability
- Employee stock purchase plan
- Life insurance
About the Company
- Join Our Community of Food People!
Equal Opportunity
- EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status