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About the Role
The Health Access Partner is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role works closely with physicians, nurses, and administrative staff. The Health Access Partner plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules, verifying insurance information, and communicating with patients regarding their appointments.
Responsibilities
- Schedule, cancel, and reschedule patient appointments.
- Coordinate with healthcare providers to ensure availability.
- Manage and prioritize appointment requests based on urgency.
- Communicate appointment details, changes, and cancellations to patients.
- Answer patient inquiries regarding appointment schedules.
- Provide information about clinic services and procedures.
- Verify patient insurance information prior to appointments.
- Communicate with insurance companies to confirm coverage.
- Ensure accurate billing and collections.
- Update and manage patient records in the electronic medical record (EMR) system.
- Ensure confidentiality and accuracy of patient information.
- Generate reports on appointment statistics and patient flow.
- Work closely with physicians, nurses, and other healthcare professionals to schedule appointments.
- Ensure smooth and efficient patient flow.
- Address and resolve scheduling conflicts.
Requirements
- High School Diploma/GED
- At least 2 year(s) of experience in similar role.
- Basic computer skills and familiarity with scheduling software.
- Relevant education and experience may be substituted as appropriate
Skills
- Scheduling software
- Customer service
Location
- AUSTIN, TX
Work Type
- Full-time
Experience Level
- 2+ years of experience
- 4+ years of experience
Education Level
- High School Diploma/GED
- Associate's Degree
Salary/Compensations
- $43,500+
Benefits
- Teacher Retirement System of Texas (TRS) retirement plan eligibility (if position is at least 20 hours per week and at least 135 days in length)
About the Company
- The University of Texas at Austin is an equal opportunity/affirmative action employer.
- The University of Texas at Austin uses E-Verify to check the work authorization of all new hires.
Equal Opportunity
- The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.