Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Bilingual Customer Support Coordinator role.
Rezi rewrites your resume against Maple's job description. Free.
Tailor your resume to this Bilingual Customer Support Coordinator role.
Rezi rewrites your resume against Maple's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Bilingual Customer Support Coordinator posting at Maple — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Bilingual Customer Support Coordinator posting at Maple — free, in seconds.
About the Role
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed healthcare professionals. We are seeking Bilingual Customer Support Coordinators to serve as the primary contact for patients, providers, and potential customers, managing high-volume live chat and email communications to resolve issues and provide timely support.
Responsibilities
- Respond to live chat and email inquiries, delivering clear, accurate and timely support to patients and providers
- Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions
- Identify when issues need escalation and route them to the right internal team quickly
- Manage a high volume of conversations while keeping a sharp eye for detail and quality
- Deliver a consistent, professional and empathetic experience in every interaction
- Adapt quickly to changes in workflows, tools and processes as Maple grows
Requirements
- Fully bilingual in English and French, with strong written communication skills in both languages
- Experience in a customer-facing role, e.g. retail, hospitality, call centre or administrative support
- Comfortable juggling multiple priorities while staying organized and detail-oriented
- A clear, professional communicator, even when handling repetitive or high-volume interactions
- A practical problem-solver who can follow structured workflows and apply them consistently
- Confident working in a digital environment, including macOS, Google Workspace (Docs, Sheets, Gmail) and tools like Slack — and quick to pick up new systems
- Experience using AI tools (like ChatGPT, Claude or Gemini) to boost productivity or streamline your work
- Calm and focused under pressure, even during busy periods
- Someone who takes ownership of their work and follows through, every time
- Experience with ticketing or live chat tools (like Intercom, Zendesk or Freshdesk) is a plus
- Experience working in a remote or shift-based environment is a plus
- A healthcare background isn't required
- Must be physically located in Canada
- Offers of employment are subject to a criminal record check (EPIC) and identity verification
- Additional checks, including employment or education verification, may be conducted depending on the role's requirements
Skills
- Customer Support
- Live Chat
- Email Support
- Troubleshooting
- Problem-Solving
- Communication
- Detail-Oriented
- Organization
- Adaptability
- AI Tools
- macOS
- Google Workspace
- Slack
Location
- Remote
- Canada
Work Type
- Full-time
- Part-time
- Shift-based
- Synchronous
Experience Level
- Entry Level
Salary/Compensations
- $21.30 - $23.15 per hour
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family
- Comprehensive health coverage: Medical, dental and life insurance
- Health spending account
- Flex benefits for professional development, wellness expenses or retirement savings
- 10 dedicated Health days
- Destination days: Work from anywhere internationally for up to five days per year
- Group retirement savings plan
- 3 weeks vacation
About the Company
- Maple's purpose is to meet the world's healthcare needs.
- We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists.
- Over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care.
- We enable people to take control of their health and push the boundaries of what's possible every day.
- Bold minds. Big impact. A career at Maple is about making an impact.
- We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose.
- Here, you'll do work that changes lives—including your own.