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About the Role
As part of a dynamic clinical team embedded in a Health Home Care Coordination Organization, the Clinical Process Monitor is responsible for monitoring clinical/strategic workflows and analyzing the effectiveness of clinical and care coordination interventions, strategies, and processes. This position commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, inclusion and belonging.
Responsibilities
- Design and perform audits to ensure clinical/strategic tasks and processes are designed appropriately, effective, and efficient.
- Ensure tasks and processes are completed accurately and punctually by associated team members.
- Verify compliance with Health Home Care Coordination regulations, policies, and procedures.
- Act as the owner of corrective actions issued regarding clinical/strategic tasks and processes.
- Monitor and ensure completion of corrective actions.
- Determine the effectiveness of corrective actions.
- Assist in the redesign of corrective actions, as needed.
- Create reports of review findings to present to various audiences, including clinical team members, senior management, and care coordination.
- Assist leadership in the redesign of tasks and processes, as needed.
- Provide timely and appropriate feedback to management regarding review findings.
- Maintain strict confidentiality; adhere to all HIPAA guidelines and regulations.
- Maintain quality and proficient services by advancing personal knowledge, skills, and other competencies through continuing professional development.
- Perform other duties and/or special projects as necessary.
Requirements
- At least 3 years of experience, professional and/or personal, with collecting, processing, and interpreting information.
- At least 3 years of experience, professional and/or personal, with using logical reasoning to evaluate problems and find solutions.
- At least 3 years of experience, professional and/or personal, with conveying information clearly and accurately to others.
- At least 3 years of experience, professional and/or personal, with acting independently, taking responsibility for one's own work.
- Knowledge of OPWDD, Health Home care coordination preferred.
- Familiarity with person-first, person-centered planning concepts preferred.
Skills
- Ability to effectively communicate
- Ability to prioritize and complete work in timely manner
- Ability to work independently
- Ability to provide guidance in a clear, concise manner
- Ability to clearly communicate orally and in writing
- Proactively approaches professional responsibilities
- Demonstrates cultural competence
- Demonstrates ethical and professional responsibilities and boundaries
- Demonstrates capacity to use Health Information Technology to facilitate communication
- Strong computer literacy (Excel, Power BI, Electronic Health Record platforms)
- Knowledge of confidentiality regulations/HIPAA
- Knowledge of person-centered planning regulations
Location
- West Seneca, NY
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years
Benefits
- 20 Days of paid time off (PTO) in your first year, increasing to 25 Days in your second year
- 13 Paid Holidays
- Comprehensive health insurance plans (Medical, Dental & Vision)
- 401(k) with company match (50% of the first 6% up to a maximum of 3%)
- Company paid basic life insurance
- Company paid long-term disability
- Lifestyle Spending Account with a benefit of up to $500 for wellness eligible expenses
- Employee Discount and Wellness Programs
- 3 paid hours per week for exercise, volunteering or personal wellness
- Professional development opportunities including mentorship program options and ongoing coaching
- New Employee Orientation (NEO)
About the Company
- Person Centered Services makes a difference in the lives of people with intellectual and developmental disabilities.
- New team members participate in NEO offered Monday - Friday both onsite and online.
- Day one includes in-person training at our West Seneca, NY office, where new team members are introduced to our culture, values, and the foundation of Care Coordination.
Equal Opportunity
- Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment.
- Employment decisions are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.