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About the Role
As an Office Agent, you will play a crucial role in facilitating smooth operations and ensuring effective communication between stakeholders in freight and cargo transportation. You will provide essential administrative support diligently and timeously for all freight and cargo movement while adhering to strict security and safety regulations. This role offers an opportunity to take the next step in your career and contribute to a dynamic, fast-paced environment at the forefront of the cargo industry.
Responsibilities
- Serve as a point of contact for customers, providing assistance with inquiries and resolving issues during the shipping process.
- Process inbound and outbound flights and coordinate with carriers.
- Manage driver reception, warehouse operations, and parties involved in the transportation chain to schedule pickups, deliveries, and shipments.
- Track shipments in transit and provide updates to customers.
- Ensure accurate maintenance of all documentation and recordkeeping.
- Ensure shipping documents for import and export comply with regulatory requirements and company policies.
- Capture data entries into WFS and other airlines' computer systems.
- Report on discrepancies and damages.
- Perform general administrative tasks.
- Ensure compliance with all industry regulations, customs requirements, and shipping laws.
- Resolve service issues via telephone or email.
- Build relationships and liaise with customer airlines and their customers.
Requirements
- Excellent command of the English language in both written and verbal communication.
- Customer Service experience.
- Attention to detail with strong organizational skills.
- Basic IT skills for capturing information on airline computer systems.
- Ability to multi-task, remain calm under pressure, and work against tight deadlines.
- Flexibility to work shifts, including 8-hour patterns.
- Subject to a background check, including a criminal record check, 5-year employment history, and a drug & alcohol test.
Skills
- English language proficiency
- Customer Service
- Attention to detail
- Organizational skills
- Basic IT skills
- Multi-tasking
- Calm under pressure
- Working against tight deadlines
- Air cargo knowledge (desirable)
- Shift work flexibility
Location
- London Heathrow
Work Type
- Permanent
- Full Time
Salary/Compensations
- £32,866 - £40,829 / year
About the Company
- WFS is a global business in the freight and cargo industry.
- Our Values include Safety, Customer Focus, Respect, Excellence, and Teamwork.