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About the Role

Lead Product Manager to lead the Banners team, owning Braze's in-product messaging surfaces: Content Cards and Banners. This role focuses on driving adoption, enhancing creation intelligence with AI, making surfaces programmable, owning technical product work at scale, and setting measurement standards.

Responsibilities

Define and own the roadmap for Content Cards and Banners, considering customer feedback, sales input, support data, usage analytics, and competitive landscape.
Collaborate with engineers and designers to execute the roadmap within a lean, entrepreneurial environment.
Oversee commercial outcomes for the product area, including adoption, consumption, and expansion, with a strong understanding of unit economics for informed investment decisions.
Manage internal and external customer expectations, including those of enterprise accounts, during renewal and expansion discussions.
Develop a deep understanding of the technology, business, customers, and market.
Build best-in-class infrastructure for products, prioritizing reliability, performance, and observability as core product requirements.
Partner across divisions to develop reusable capabilities rather than channel-specific implementations, focusing on shared editors, design patterns, and APIs.

Requirements

8+ years of Product Management experience, including ownership of a product line at scale.
Strong communication, collaboration, organization, and persuasion skills to influence engineering, design, SDK teams, and go-to-market functions without direct authority.
Proactive, positive attitude with a drive for project completion and continuous improvement of processes and products.
Technical aptitude to reason about client-side rendering, SDK integration, API design, and caching for effective trade-offs with engineers.
Experience building rich user experiences and collaborating closely with designers, recognizing the importance of the authoring experience.
Data-driven approach, prioritizing adoption funnel and usage data over anecdotes, with a rigorous focus on baselines.
Customer-focused and commercially fluent, understanding how the product area drives consumption and expansion, and capable of credible conversations with enterprise customers.
Eagerness to learn and grow.

Skills

Product Management
Roadmap Definition
Cross-functional Collaboration
Commercial Acumen
Technical Judgment
Data Analysis
Customer Relationship Management
API Design
Client-side Rendering
SDK Integration
Caching
User Experience Design
AI Features
In-product Messaging
Content Creation Flows
High-Growth Technology Startup Environment
High-Scale Technology Startup Environment

Location

New York
Austin
Berlin
Bucharest
Chicago
Dubai
Jakarta
London
Paris
San Francisco
São Paulo
Singapore
Seoul
Sydney
Tokyo
Remote
Hybrid

Work Type

Hybrid

Experience Level

Lead
Senior IC

Salary/Compensations

CA$175,000 - CA$274,000/year (Canada)
CA$194,000 - CA$304,000/year OTE (Canada)

Benefits

Competitive compensation
Equity grants (RSUs)
Retirement Plans
Employee Stock Purchase Plans
Flexible paid time off
Comprehensive medical, dental, vision, life, and disability insurance
Fertility benefits
Equal paid parental leave
Professional development support (formal career pathing, learning platforms, yearly stipend)
Curated in-office employee experience
Opportunities to give back to the community (Volunteer Week, donation matching)
Employee Resource Groups
Great Place to Work® recognized culture

About the Company

Braze is the leading customer engagement platform empowering brands to Be Absolutely Engaging.™
Braze helps brands deliver great customer experiences that drive value for consumers and businesses.
Built on composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features for smarter, faster, and more meaningful customer engagement.
Braze enables autonomous, 1:1 personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.
Recognized as a Leader in marketing technology by industry analysts.
Voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Named a 2025 Best Companies To Work For by U.S. News & World Report.
Named a 2025 America’s Greatest Companies by Newsweek.
Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
Headquartered in New York with offices globally.

Equal Opportunity

Braze strives to create equitable growth and opportunities inside and outside the organization.
Committed to offering all candidates a fair, accessible, and inclusive experience regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
Encourages candidates to apply even if they don't meet 100% of the criteria.
Uses AI-assisted tools in the recruitment process for screening and prioritization, with options to opt out or request manual review.
Provides information on AI usage and rights for candidates, including NYC Local Law 144 compliance.