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About the Role
The Senior Program Director will supervise the Health Home Care Management Program, including the Criminal Justice Health Home component. This role ensures high-quality, client-centered services through staff supervision and cross-departmental collaboration, aiming for measurable outcomes. The position also involves representing the program externally to support operational and financial performance.
Responsibilities
- Develop internal and external relationships to drive program growth and enrollment.
- Ensure administrative tasks, policies, and procedures are implemented and followed by program staff.
- Review and update policies and procedures for compliance with regulations and best practices.
- Monitor staff documentation for compliance with program policies.
- Supervise Health Home Supervisors and program staff to ensure quality care management services.
- Oversee Cabrini Case Management and grant spending.
- Provide strategic direction for the Criminal Justice Department.
- Ensure ongoing programmatic excellence.
- Build long-term, cross-sector relationships to sustain or expand initiative impacts.
- Lead, mentor, and cultivate a high-performing team.
- Complete data reports for funding sources or internal departments.
- Meet with clients and facilitate high-risk case conferences.
- Identify and address staff knowledge gaps.
- Oversee the efficient administration of the billing process.
- Conduct monthly meetings with program directors to address operational challenges and implement solutions.
- Collaborate with Data Operations and Compliance to enhance monthly reports.
- Undertake special projects and other assigned duties.
Requirements
- Bachelor’s degree in social work, human services, psychology, sociology, or a related field is preferred.
- 3 years of experience in operating or supervising social services programs, preferably in care management.
- Strong familiarity with care coordination/care management; CMAs and Health Home experience preferred.
- Ability to handle sensitive issues with diplomacy and discretion.
- Unwavering commitment to quality programs and project management to achieve strategic objectives.
- Demonstrated integrity, positive attitude, mission-driven approach, and passion for the organization's mission.
- Ability to work collaboratively with a management team.
- Capacity to manage multiple tasks simultaneously in a complex environment.
- Excellent interpersonal and communication skills (verbal and written).
- Commitment to cultural diversity and sensitivity.
- Ability to maintain professionalism under pressure and operate with urgency and a commitment to quality.
Skills
- Care coordination
- Care management
- Project management
- Interpersonal skills
- Verbal communication
- Written communication
Location
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
- 3 years of experience
Education Level
- Bachelor's degree preferred
Salary/Compensations
- $70,000.00 - $80,000.00
About the Company
- CHOICE of NY