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About the Role

The Regional Administrator will manage office administration functions for an assigned region in a fast-paced, entrepreneurial environment. This role requires multitasking, resourcefulness, independent decision-making, and prioritization, with a strong emphasis on customer service, interpersonal skills, initiative, and analytical thinking.

Responsibilities

Ensure a superior level of co-operation, service and support is provided to residents.
Maintain good resident-landlord relations.
Provide direct escalation support for site teams regarding resident correspondence.
Ensure accurate and timely documentation and resolution of resident concerns.
Coordinate office administration including ordering supplies, organizing filing systems, and managing communications.
Provide information to residents and ensures all resident concerns are acted upon in a timely manner.
Draft collection notices.
Ensure lease agreement terms are met and administers damages/security deposits and charges.
Provide Building Managers with lists of leases coming up for renewal.
Assist the Regional Manager on pending projects and assignments.
Assist in the implementation of new software and automation tools.
Oversee and coordinate Hazelnet content updates for the region.
Handle regional-level reporting, including insurance, accounts receivable (AR), VOR, lease renewals, and expiries.
Coordinate outbound communications, issue demand letters, and liaise with collections agencies.
Maintain accurate documentation for potential legal escalation.
Assist Payscan process, where needed.
Review rental applications, lease agreements or change in status forms for completeness and accuracy.
Facilitate review of rent rolls and aged accounts receivables.
Process correspondence as required under local housing laws and regulations.
Provide training to new Team Members on systems and Hazelview processes and procedures.

Requirements

Degree/diploma and/or an equivalent combination of education and/or experience.
2-3 years of administrative experience, preferable in a busy office.
Strong computer skills including Microsoft Office (Excel, Word, Outlook).
Experience with Yardi would be an asset.
Experience in a customer service role would be an asset.
Exposure to the Property Management Industry would an asset.
Excellent communication is required.
Ability to speak other languages is considered an asset.
Actively championing diversity and inclusion.
Commitment to "Best in Class" Customer Service.
A professional demeanor with strong communication skills, both verbal and written.
Excellent customer service skills.
Ability to accurately listen, understand and respond to issues appropriately.
Ability to work and act independently using good judgment when assessing difficult situations.
High attention to detail and accuracy is critical.
Exceptionally organized and detail oriented.
Ability to work under pressure and meet deadlines.
Self-motivated individual with a “can-do” and “no task is too big or too small” attitude.
Superior time management skills with ability to multi-task/prioritize and work under tight timelines.
A demonstrated high degree of integrity, diplomacy, discretion and confidentiality.

Skills

Customer Service
Office Administration
Accounting
Leadership & Management
Microsoft Office (Excel, Word, Outlook)
Yardi
Property Management
Communication (verbal and written)
Interpersonal skills
Analytical thinking
Organizational skills
Time management
Multi-tasking
Prioritization
Independent decision-making
Attention to detail
Integrity
Diplomacy
Discretion
Confidentiality

Location

Canada

Work Type

Full-time

Experience Level

2-3 years of administrative experience

Education Level

Degree/diploma or equivalent combination of education and/or experience

Salary/Compensations

$55,000 - $65,000

Benefits

Annual bonuses
Comprehensive health and dental benefits
RRSP contributions
Education reimbursements
Continuous development opportunities
Variety of paid time off plans (e.g. vacation, wellness, volunteering, and education days)

About the Company

We create value for people and places.
At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home.
For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.
Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations.
Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.
We’re more than just property managers—we’re community builders.
From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.
Our Core Values: Trust, Ambition, Collaboration, Ownership Mindset, Having Fun.

Equal Opportunity

Hazelview Property Services Inc. is an inclusive and equal opportunity employer.
If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation.
Information related to accommodation requirements will be addressed confidentially.
Our vision for sustainability is to foster happy, healthy, thriving communities where we operate.
We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members.