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About the Role

The Store Leader acts as the CEO of their store, driving profitable growth and cultivating a high-performing team. This role balances exceptional guest service with strong financial management, empowering every team member to achieve excellence.

Responsibilities

Drive profitable growth and protect the brand's fiscal health.
Cultivate a high-performing team of "Multipliers".
Empower team members to drive high-level results and excellence.
Lead with grit, authenticity, and a positive attitude.
Foster an environment of psychological safety and courageous feedback.
Actively source and curate a diverse talent pool, maintaining a constant recruitment pipeline.
Identify and prepare high-potential talent for future growth.
Lead through ambiguity with a firm point of view and regular one-on-one coaching.
Provide constant real-time feedback and make resolute decisions.
Model the brand's style guide and foster a team culture obsessed with product knowledge.
Demonstrate mastery and adaptability across all retail platforms and digital tools.
Optimize floor layout and product placement to drive key retail metrics.
Maintain a store that is "Grand Opening Ready" daily, including meticulous floor maintenance and operational excellence.
Ensure total inventory integrity.
Protect store assets and fiscal health through rigorous audits and shrinkage control.
Lead with a safety-first mentality.
Champion loss prevention strategies and ensure safety compliance.
Maintain a professional, composed, and influential presence.
Model core values and lead by example in all interactions.
Maintain readiness to articulate store performance and team development with data-driven results.
Analyze and interpret P&L reports to identify levers impacting the bottom line.
Use merch reporting and analytics to validate intuition and pivot business strategy.
Lead the team in executing the brand's selling model, focusing on authentic connection and long-term loyalty.
Ensure the team captures robust guest data with specific, actionable insights.
Drive a disciplined, high-volume outreach strategy and hold the team accountable for targets.
Analyze outreach data to ensure a high Repeat Client Rate and meet revenue targets.
Ensure a seamless "customer-first" approach for omnichannel services like SFS/BOPIS.
Serve as the primary face of the brand within the community, identifying networking and engagement opportunities.
Build and leverage a local ecosystem of partners and influencers.
Position the store as a neighborhood hub and a bridge for wholesale partners.
Curate brand-elevating experiences designed to reach new audiences.
Manage the end-to-end strategy of in-store and off-site activations.
Track and report on specific performance indicators for events, including sales impact, new guest acquisition, data capture, and conversion.
Lead stretch assignments, participate in cross-functional task forces, and provide field-level insights.
Contribute to the scalable evolution of fleet-wide standards and internal programs.

Requirements

Extensive experience in retail or hospitality leadership.
Proven P&L accountability.
Demonstrated community-based marketing results.
Ability to stand and walk for the duration of a shift (up to 8+ hours).
Ability to maneuver the sales floor and back-of-house areas effectively.
Ability to safely climb ladders, reach, bend, and kneel to execute visual merchandising standards and organize inventory.
Ability to lift, push, pull, and move boxes or product weighing at least 40 lbs.
Capacity to work in a fast-paced environment requiring quick pivots between guest service, administrative tasks, and inventory processing.
Ability to visually inspect product quality, fabrication, and styling details.

Skills

Servant Leadership
Talent Curation & Multiplication
Coaching through Complexity
Product & Styling Obsession
Tech Fluency
Visual Strategy
Operational Stewardship
Asset Protection & Safety
Executive Presence
Review Readiness
Fiscal Roadmap analysis
Data-Driven Pivot
Relational Selling Methodology
Strategic Client Insights & Data Integrity
Relational Outreach Cadence
Clienteling ROI analysis
Omnichannel Ownership
Market Ambassadorship
Strategic Event Planning & Execution
Data-Driven ROI & Performance Reporting
Brand Evolution & Strategic Contribution
ADAPT Mindset (Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless)

Location

Onsite

Work Type

Full-time
Exempt

Experience Level

Extensive experience in retail or hospitality leadership

Benefits

Health benefits
401(K) Plan with company match
Incentives Program
Commuter Options/Benefits
Generous employee discount

About the Company

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism.
The company's goal is to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites.
Faherty is committed to comfort without compromising quality, higher standards with a lower environmental impact, and leaving the world a better place.
The company recognizes the impact of the fashion industry and is dedicated to being better stewards of the planet.
Faherty believes in the power of conversation and connection for real change and supports people and organizations doing impactful work.
The leadership team comes from diverse backgrounds but shares a singular goal: to deliver on the promise of comfort and craftsmanship in a collaborative, energetic, and creative environment.
Faherty welcomes everyone and believes diversity of viewpoints, experiences, and backgrounds strengthens the team.
The company strongly encourages applications from historically and systemically marginalized communities, including BIPOC, women, and the LGBTQIA+ community.
Faherty strives to lead consciously, bravely, and inclusively, reflecting these values in their work.
Employees should embody the five core values: Always Innovate, Day One Mentality, All Together, Power of Positivity, and Timeless.

Equal Opportunity

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.