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About the Role

Serves as the single operational owner of assigned accounts from initial intake through closeout, maintaining full continuity of project history, context, and institutional knowledge. This senior leader directly manages a team of APMs, PMs, and Sr. Project Managers while remaining actively and substantially involved in project work, carrying meaningful client-facing responsibilities, and stepping in as a primary point of engagement on the firm’s more complex projects.

Responsibilities

Contributes to the development and implementation of project and organizational strategic plans.
Proactively identifies, forecasts, and mitigates project risks before they escalate.
Establishes and maintains standards for project delivery quality and consistency across the portfolio.
Contributes to building and maturing organizational practices, templates, tools, and SOPs.
Holds full accountability for the performance, outcomes, and profitability of an assigned portfolio of projects.
Monitors project progress across all active engagements, ensuring adherence to schedule, budget, and scope.
Reviews and evaluates the performance of direct-report APMs, PMs, and Sr. Project Managers, providing guidance, coaching, and development support.
Directly oversees APMs, PMs, and Sr. Project Managers, serving as an escalation point and a resource for removing internal roadblocks.
Fosters cross-functional communication and cohesion across internal teams to ensure seamless project execution.
Partners with leadership and supporting departments to align resources, priorities, and capacity.
Serves as an internal advisor to other project teams, offering strategic guidance on best practices and complex situations.
Serves as the primary permitting team relationship owner for assigned clients, maintaining trust and continuity throughout the project lifecycle.
Maintains significant, ongoing client-facing time across the portfolio.
Acts as the senior point of engagement on complex, high-stakes, or high-visibility projects, providing direct involvement beyond oversight.
Balances client requirements with organizational capabilities, managing expectations with clarity and professionalism.
Proactively communicates project status, risks, and resolutions to clients and key stakeholders.
Ensures all client-facing communication is account-informed.
Collaborates with Sales leadership to identify growth opportunities within key accounts and contribute to upsell and change order strategy.
Identifies and resolves internal and external roadblocks that impede project progress.
Owns escalation management across the portfolio — recognizing when project, client, or agency issues require elevation, driving timely resolution, and ensuring the appropriate internal stakeholders are engaged before situations become crises.
Steps in to provide direct support on high-complexity or high-risk situations requiring senior judgment.
Proactively drives project progress by anticipating delays, initiating action before milestones are at risk, and maintaining forward momentum across the portfolio.
Attends planning board meetings and presents permitting related data and project information as required.
Holds accountability for the accuracy, consistency, and completeness of project data and notes across the portfolio.

Requirements

10+ years of progressive experience in project management, with demonstrated leadership responsibilities.
Proven track record managing a portfolio of concurrent projects and leading teams across APM, PM, and Sr. Project Manager levels.
Experience with industry-specific regulatory processes, municipal agencies, and permitting jurisdictions.
Exceptional communication, organizational, and leadership skills.
Proficiency in Microsoft Office suite; familiarity with project management tools and reporting systems.
DOB Class 2 License
Bachelor’s degree in a relevant field (architecture, urban planning, engineering, or related) and/or equivalent professional experience in permitting, construction management, or a related discipline.
Advanced degree and / or PMP certification.

Skills

Project Management
Leadership
Communication
Organization
Regulatory Processes
Municipal Agencies
Permitting Jurisdictions
Microsoft Office Suite
Project Management Tools
Reporting Systems

Location

New York City, NY

Work Type

Hybrid
Full-Time

Experience Level

Senior
10+ years

Education Level

Bachelor's degree in a relevant field (architecture, urban planning, engineering, or related) or equivalent professional experience
Advanced degree and / or PMP certification

Salary/Compensations

$100,000– $125,000

Benefits

Comprehensive health, dental, and vision insurance
401K plan with a match
Paid time off: Holiday, vacation, sick time, personal and birthday
Career development and growth opportunities

About the Company

At Milrose Consultants LLC, we build more than buildings—we build trust, expertise, and lasting partnerships.
As leaders in code consulting and municipal compliance, we’re proud to help shape the skylines of tomorrow through excellence in navigating regulations, accelerating approvals, and supporting our clients every step of the way.

Equal Opportunity

Milrose Consultants, LLC is an Equal Opportunity Employer.
We are committed to creating an inclusive environment for all employees and applicants.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Milrose Consultants, LLC is committed to providing reasonable accommodation for qualified individuals with disabilities.