Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IT Helpdesk and Infrastructure Support role.
Rezi rewrites your resume against Neurona Therapeutics's job description. Free.
Tailor your resume to this IT Helpdesk and Infrastructure Support role.
Rezi rewrites your resume against Neurona Therapeutics's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT Helpdesk and Infrastructure Support posting at Neurona Therapeutics — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT Helpdesk and Infrastructure Support posting at Neurona Therapeutics — free, in seconds.
About the Role
This role serves as the onsite IT Helpdesk and Infrastructure Support lead, responsible for managing local IT infrastructure, overseeing outsourced MSP staff, ensuring GxP compliance for access control and data integrity, and providing direct end-user technical support. The position requires hands-on technical expertise and strong leadership to maintain operational readiness and resolve critical infrastructure issues.
Responsibilities
- Act as the direct daily manager and technical escalation point for outsourced MSP staff.
- Own local network, server, and core infrastructure management.
- Review local tickets completed by the MSP to ensure technical troubleshooting meets internal standards.
- Oversee and resolve issues when the MSP encounters blockers.
- Execute high-risk identity and access management (IAM) changes in validated systems.
- Manage the deployment, tracking, and physical security of regulated laboratory or manufacturing computer terminals.
- Perform and document technical data restoration tests for GxP compliance.
- Drive the operational workflow for employee lifecycles, ensuring secure and accurate task execution by outsourced staff.
- Serve as the internal point of contact for critical local infrastructure failures.
- Provide hands-on Windows PC and Mac troubleshooting, including hardware, software, and network issues.
- Build trusted working relationships with employees by providing patient, responsive, and respectful hands-on support.
- Manage the complete IT asset lifecycle across the organization.
- Handle hardware receiving, tagging, inventory, assignment, recovery, reconciliation, repair, replacement, and retirement.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 3–5 years in IT infrastructure/helpdesk support, with direct exposure to regulated environments (GxP, 21 CFR Part 11, or similar).
- Hands-on experience managing local network, server, and infrastructure environments.
- Experience managing or supervising MSP/staff-augmentation resources, including SLA and ticket-quality oversight.
- Working knowledge of IAM/privileged access administration in validated systems.
- Familiarity with backup/restoration testing and data integrity requirements in GxP environments.
- Strong communication skills, with the ability to work cross-functionally with both technical and non-technical stakeholders.
Skills
- IT infrastructure support
- Helpdesk support
- Regulated environments (GxP, 21 CFR Part 11)
- Local network management
- Server management
- Core infrastructure management
- Identity and Access Management (IAM)
- Privileged access administration
- Validated systems
- Backup and restoration testing
- Data integrity
- Windows PC troubleshooting
- Mac troubleshooting
- Hardware troubleshooting
- Software troubleshooting
- Network troubleshooting
- Asset lifecycle management
- Communication skills
Location
- South San Francisco, CA, 94080
Work Type
- Full Time
- On-Site
Experience Level
- 3-5 years
Education Level
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
About the Company
- Neurona Therapeutics is a company focused on science and its team. Learn more at www.neuronatherapeutics.com.
Equal Opportunity
- Neurona is proud to be an equal opportunity employer and will consider all qualified applicants for employment.