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About the Role
The Rejuva Center at Williams is seeking a Patient Experience Specialist to join their team. This role focuses on providing a seamless and elevated patient experience from arrival to departure, ensuring patients look and feel their best in a professional medical aesthetics practice.
Responsibilities
- Greet and assist patients with professionalism, warmth, and enthusiasm.
- Manage appointment scheduling and coordinate patient flow efficiently.
- Maintain detailed and accurate patient records in the scheduling system.
- Support providers and the clinical team with day-to-day operational needs.
- Educate patients on available treatments, skincare products, and promotions.
- Handle phone and email inquiries promptly and courteously.
- Ensure the front desk, reception area, and patient spaces are always pristine and inviting.
- Contribute to a positive, collaborative team culture.
- Assist with Social Media content and obtain social media consents from patients.
- Assist in gathering Google reviews.
- Assist Clinicians with the flow of patients, including welcoming them, bringing them to treatment rooms, setting up, and cleaning treatment trays.
- Take photos and help patients complete consents.
- Provide quotes to patients as needed.
- Be timely with numbing patients to facilitate being on schedule.
- Inform the provider of any patient concerns and inform patients of any pre/post-op instructions.
- Clean instruments.
- Assist providers in documenting patient charts and filling out treatment sheets.
- Clean and stock rooms daily and turn over after every patient.
- Take out linens and garbage, and keep shared spaces tidy.
- Perform shared activities such as opening and closing the office, booking appointments, answering phone calls, selling creams, filing charts, and cleaning.
- Report to the manager as needed.
- Record and monitor inventory, including filler, neurotoxin, and retail inventory.
Requirements
- Enthusiastic, energetic, friendly, and personable.
- Passion for the aesthetics industry.
- Excellent communication skills with a focus on patient service and satisfaction.
- Ability to thrive in a fast-paced environment.
- Ability to work well with others in a fun environment.
- Proficient in using healthcare systems for scheduling, coding, and record management.
- Ability to work effectively in a fast-paced environment while managing multiple tasks.
- Strong attention to detail with the ability to handle sensitive information confidentially.
- A proactive attitude towards problem-solving and assisting patients with their needs.
Skills
- Computer proficiency (Microsoft Office, Excel, and Powerpoint)
Location
- In person
Work Type
- Full-time
- 40 hours per week
Experience Level
- Customer Service: 2 years
- Retail Experience: 1+ year
Education Level
- High school or equivalent
Salary/Compensations
- $22.00 - $25.00 per hour
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the Company
- The Rejuva Center at Williams is a growing, premier medical aesthetics center where patient care and professionalism come first.