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About the Role
Valiant Residential is seeking a Leasing Consultant responsible for leasing, retention, and occupancy duties, while promoting resident satisfaction and fostering a positive customer service experience for visitors, prospects, and residents.
Responsibilities
- Greet prospects and qualify them based on established criteria.
- Prepare move-in packages and lease paperwork.
- Record all telephone and in-person visits and maintain guest cards.
- Inspect model and available units, communicating service needs.
- Process applications, including securing deposits and conducting background checks.
- Update availability reports and submit applications for approval.
- Assist in monitoring lease renewals and distributing renewal notices.
- Monitor advertising effectiveness and gather market competition information.
- Professionally represent the company.
- Accept rental payments and submit them promptly.
- Accurately input lease and resident information into the Yardi System.
- Assist the management team with various tasks as needed.
- Consistently implement community policies.
- Diffuse and respond to customer concerns to prevent escalation.
Requirements
- Experience working with the public and/or in sales.
- Strong verbal and written communication skills in English.
- Bilingual in Spanish is a plus.
- Fair Housing Certification or willingness to obtain.
- Ability to support and contribute to the community team.
- Proficiency in operating a telephone, personal computer, Microsoft Office (Word, Outlook), and community software.
- Positive attitude and ability to maintain professionalism under all circumstances.
- Willingness to participate in training to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two years of previous relevant customer service experience.
- Maintain a neat, clean, and professional appearance.
- Comply with expectations outlined in the employee handbook.
Skills
- Customer Service
- Sales
- Verbal Communication
- Written Communication
- Spanish (Bilingual)
- Fair Housing
- Teamwork
- Computer Proficiency
- Microsoft Office
- Yardi System
- Problem Solving
- Time Management
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2 years of customer service experience
Benefits
- Competitive total compensation
- Time off
- Comprehensive benefits
- Free health insurance options
- 401(k) matching
- Career development opportunities
About the Company
- Valiant Residential is a property management leader with over 37 years of experience.
- We are driven by a Valiant Spirit—bold, innovative, and committed to excellence.
- We foster prosperous partnerships and long-term success.
- Our team thrives on collaboration, integrity, and strategic thinking.
- Consistently ranked as a 'Top Place to Work'.
Equal Opportunity
- Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.
- We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment.