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About the Role
As a Delivery Manager in our Public Services team, you will act as a pivotal commercial and delivery lead, driving high-stakes AI transformation for the UK’s most critical government partners. You will be a key point of contact for both our external clients and internal technical teams, building deep networks of influence and solving complex challenges by bridging the gap between cutting-edge AI research and operational mission needs. With an entrepreneurial spirit, you will work with multidisciplinary teams to ensure every project delivers meaningful, long-term value in a fast-evolving landscape.
Responsibilities
- Owning the end-to-end delivery of our AI projects for prominent clients across the Public Services space
- Working side-by-side with Government stakeholders to understand critical mission challenges and user needs
- Collaborating with technical, innovation, and other key client teams
- Managing projects, driving development and ensuring a delivery approach that provides maximum value to the customer
- Forming strong, trusting relationships with customers, internal team members (e.g. data scientists, ML engineers), and technical partners to translate user research into solution requirements and operational impact
- Developing and executing compelling proposals to grow our footprint and impact across Public Services
- Advising clients on AI strategy and technical implementation, acting as a trusted partner in high-stakes environments (with support from a technical team)
- Mentoring your peers and taking a proactive role in building robust processes and practices within the team.
Requirements
- Experience in consultancy or service-based delivery, allowing you to manage complex project lifecycles and meet critical deadlines under pressure.
- Proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry.
- Exposure to working with GDS-style digital products and knowing exactly what it takes to get AI-enabled services over the line in Government.
- Take full responsibility for the successful delivery of your projects, from initial scoping to end-user adoption within regulated businesses
- Exceptional communicator, with outstanding skills in managing senior stakeholders and translating complex concepts for non-technical audiences.
- Comfortable working with technical teams and have a proven track record of delivering technical projects, ideally in AI.
- Practical problem-solver, identifying potential risks to important missions in this space and proactively implementing solutions.
- Thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects.
Skills
- AI
- AI strategy
- Technical implementation
- Project management
- Stakeholder management
- Communication
Location
- On site with clients from time to time
Work Type
- Full-time
- Part-time
Experience Level
- Experience in consultancy or service-based delivery
- Proven experience in Public Services space
- Experience working with GDS-style digital products
- Proven track record of delivering technical projects, ideally in AI
About the Company
- Faculty was established in 2014 with the belief that AI would be the most important technology of our time.
- Faculty has worked with over 350 global customers to transform their performance through human-centric AI.
- Faculty innovates, builds, and deploys responsible AI which moves the needle.
- Faculty brings an unparalleled depth of technical, product, and delivery expertise to clients spanning government, finance, retail, energy, life sciences, and defence.
- Faculty's business and reputation are growing fast.
- Faculty is looking for individuals who share intellectual curiosity and a desire to build a positive legacy through technology.
- Faculty is a company where individuals will be empowered to envision AI's most powerful applications and to make them happen.
- The Public Services Business Unit is committed to leveraging AI for the benefit of individual citizens and the public good.
- The Public Services Business Unit works on informing strategic government decisions, optimising the NHS, and reducing bureaucratic backlogs.
- The Public Services Business Unit knows that AI offers opportunities to drive improvements at every level of Government and leads on impactful work in the sector.
Equal Opportunity
- We aim to grow the best team - not the most similar one.
- Diversity of individuals fosters diversity of thought, which strengthens our principle of seeking truth.
- Diverse teams deliver better work, relevant to the world in which we live.
- We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact.
- We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
- If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles.
- We are open to conversations about part-time hours.
- We are happy for you to use AI for research and interview prep, but please don't use it to generate answers during live interviews.
- We use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,)
- Every application is reviewed by a human, never decided by AI.