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About the Role

The CSC Business Consultant leads customers through business transformation by adopting Adobe’s Content Supply Chain solutions. This role combines strong business consulting with hands-on solution delivery, connecting business goals to platform capabilities, configuring solutions, and building and validating workflows and integrations.

Responsibilities

Lead discovery workshops to understand current processes, pain points, stakeholder needs, and business priorities across the content lifecycle.
Recommend future-state workflows, operating models, and implementation priorities using industry knowledge and CSC experience.
Translate customer goals into business requirements, process maps, user stories, and acceptance criteria, partnering with technical teams to confirm feasibility and alignment.
Define organizational taxonomy, metadata standards, asset lifecycle rules, and governance aligned with customer needs and industry practices.
Design intake processes, roles and responsibilities, approval paths, and asset management use cases spanning Workfront and AEM Assets.
Define metadata movement between systems, document field mappings and ownership, and validate configurations support the intended business process.
Assess organizational readiness and support stakeholder alignment, communication planning, and adoption strategies.
Create and deliver role-based training, playbooks, standard operating procedures, and process documentation.
Lead business UAT planning and customer walkthroughs, validate results against acceptance criteria, and support knowledge transfer and post-go-live self-sufficiency.
Independently configure and test forms, templates, approval workflows, reports, metadata structures, and permissions within agreed solution standards.
Build and maintain moderately complex Fusion workflows using branching, field mappings, data transformations, API calls, and error handling; validate connected processes end to end.
Troubleshoot configuration and integration issues using execution logs, API responses, and data validation; resolve issues within scope and escalate architectural or code-level problems with clear findings.
Manage scope, risks, dependencies, and decisions with Project Managers and Engagement Leads; communicate roadblocks and tradeoffs early.
Establish baseline measures and KPIs with customers, track business outcomes, and deliver executive readouts on progress, adoption, and value.
Support sales and scoping discussions by clarifying business needs, expected outcomes, delivery assumptions, and implementation considerations.

Requirements

7+ years in business consulting, business analysis, marketing operations, or related transformation roles.
Strong understanding of marketing workflows, content production lifecycles, and enterprise content or asset management.
Strong working knowledge of Adobe’s Content Supply Chain ecosystem, including Workfront, AEM Assets, and Fusion, with hands-on implementation experience in at least one core platform.
Ability to turn ambiguous needs into structured workflows, requirements, acceptance criteria, and practical platform recommendations.
Practical experience with REST APIs, JSON, field mappings, and data transformations; able to inspect requests and responses, work with established authentication methods, and test system-to-system data flows.
Hands-on experience building and troubleshooting multi-step automations in Fusion or a comparable integration platform, including conditional logic and error handling; able to deliver independently within defined architecture and security standards.
Strong facilitation, presentation, documentation, and executive communication skills; experience navigating organizational change and stakeholder alignment.
Willingness to travel up to 50%.

Skills

Adobe Workfront
Adobe AEM Assets
Adobe Fusion
REST APIs
JSON
Field mappings
Data transformations
Integration platform automation
Facilitation
Presentation
Documentation
Executive communication
Organizational change management
Stakeholder alignment

Location

California
New York
Washington

Work Type

Onsite
Hybrid

Experience Level

7+ years

Salary/Compensations

$134,400 - $245,300 annually (US)
$169,400 - $245,300 annually (California)
$169,400 - $245,300 annually (New York)
$156,000 - $225,900 annually (Washington)

Benefits

Comprehensive benefits programs

About the Company

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.
Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.
We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.
At Adobe, we believe that great ideas can come from anywhere in the organization.
We believe in creating a company culture where all employees are empowered to make an impact.
Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Equal Opportunity

Adobe is proud to be an Equal Employment Opportunity employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.