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About the Role

The BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems, including support for Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships.

Responsibilities

Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
Support government accounts requiring eligibility for a CAC (Common Access Card).
Execute preventive maintenance programs to ensure system reliability and uptime.
Perform installations, in-servicing, repairs, calibrations, and general technical support.
Maintain accurate inventory of spare parts in accordance with company policy.
Properly maintain company-issued assets including vehicle, tools, and equipment.
Build positive customer relationships through professional communication and timely support.
Document service activities, expenses, and time logs accurately using approved tools.
Partner with Sales and Implementation teams to support deployments and customer experience.
Follow service procedures including complaint handling and Medical Device Reporting.
Ensure all service documentation meets regulatory and corporate requirements.
Uphold company safety policies, quality expectations, and operational standards.
Participate in ongoing training to expand technical knowledge of BD product lines.
Attend manager-approved seminars, training sessions, and development programs.
Stay informed on emerging technologies, best practices, and system updates.
Work independently and collaboratively to meet service goals and commitments.
Support leadership with escalations, advanced troubleshooting, and case resolution.
Contribute to preventive service culture through shared insights and proactive support.

Requirements

1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and obtaining required identification credentials or security badges.
Strong troubleshooting, diagnostic, and problem-solving skills.
Excellent communication, customer service, and documentation abilities.
Ability to work independently, handle multiple priorities, and travel as required.
Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
24×7 on-call service experience preferred.
Medical or electromechanical device repair experience required.
CompTIA A+ Certification or equivalent preferred.
Mechanical aptitude with ability to disassemble/reassemble complex systems.
Proficiency with Windows OS, networking, and diagnostic instruments.
Ability to operate powered and manual hand tools.
Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
Valid driver’s license and ability to meet company driving requirements.
Daily car travel required, with occasional air travel and overnight stays.

Skills

Remote and on-site technical support for automated dispensing systems.
Work-order evaluation, prioritization, and resolution.
Diagnosis and repair of hardware/software components.
Preventive maintenance, installations, repairs, and calibrations.
Inventory management and adherence to company policy.
Professional customer communication and relationship development.
Accurate service documentation including expenses and time tracking.
Compliance with MDR and service procedures.
Independent and team-based work performance.
Windows OS
Networking
Diagnostic instruments

Location

USA CA - San Diego Bldg A&B
USA CA - Milpitas 155

Work Type

On-site
Field-based

Experience Level

1-3 years of experience
Early Career

Education Level

Associate degree in a related field

Salary/Compensations

$28.20 - $45.10 USD Hourly

Benefits

Comprehensive Total Rewards program
Reward and recognition opportunities
Competitive package of compensation and benefits programs

About the Company

BD is one of the largest global medical technology companies in the world.
Advancing the world of health™ is our Purpose.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.

Equal Opportunity

Becton, Dickinson, and Company is an Equal Opportunity Employer.
We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.