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About the Role
We are looking for a Kiosk Implementation Specialist to lead on-site kiosk deployments across the EMEA region. Your expertise in hotel operations will be crucial for analyzing reservation data and ensuring our kiosks handle all scenarios effectively. You will collaborate with engineering and customer success teams to translate hotel workflows into product requirements and configurations, test hardware, and ensure smooth go-lives. This role involves developing scalable playbooks, training hotel staff, and gathering field feedback to drive product improvements, directly impacting thousands of hotels and millions of guests.
Responsibilities
- Own and drive the end-to-end onboarding process for Kiosk properties.
- Collaborate to complete technical qualification questionnaires and assess Opera PMS readiness.
- Set up iPads, key encoders, and payment terminals for each hotel.
- Coordinate Kiosk hardware logistics and manage the shipping process.
- Travel to hotel properties for Kiosk deployments, lead on-site setup, and ensure successful check-in flow.
- Deliver hands-on training to hotel staff on using and supporting the kiosk.
- Inspect live reservation data to configure the Kiosk correctly and advise on operational practices.
- Document gaps, issues, and suggestions from the field to drive product improvements.
Requirements
- 4+ years of hands-on hotel operations experience (Front Desk Agent, Manager, Director of Rooms, or General Manager).
- Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and payment workflows.
- Experience managing complex hotel scenarios (group blocks, split payments, integrations).
- Comfortable adopting modern tech tools and workflows (Slack, Notion, Claude).
- Ability to communicate effectively with engineering and product teams.
- Outstanding communication skills for diverse stakeholders.
- Ability to travel 40-50% of the time for on-site implementations.
- Experience with other EMEA PMS systems (Mews, Guestline, Protel, RMS Cloud) is preferred.
- Experience training hotel staff on new technology implementations is preferred.
- Fluency in an additional European language is preferred.
Skills
- Hotel Operations
- Opera PMS
- Kiosk Implementation
- Technical Qualification
- Hardware Configuration
- Logistics Coordination
- On-site Deployment
- Staff Training
- Product Feedback
- Communication
Location
- EMEA
Work Type
- On-site
- Travel
Experience Level
- 4+ years
Benefits
- Unlimited PTO
- Holidays + Canary Days
- Birthday Holiday
- Office Exchange travel stipend
- Canary Hotel Experience credit
- Preferred Hotels Discount
- Self Improvement Club budget
- Professional Development stipend
- Referral Program cash bonus
About the Company
- Canary Technologies is the leading agentic AI platform for hotel and guest management, powering digital infrastructure for over 20,000 hotels in 125+ countries.
- Partnered with renowned hospitality brands like Marriott International, Four Seasons, and Wyndham Hotels & Resorts.
- Executed the largest deployment of autonomous AI systems in hospitality.
- One of the top-funded hotel technology companies, with nearly $200M raised.
- Recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards.
- Values rigor and velocity: high standards, fast pace, real ownership.
- Seeking passionate individuals ready to grow and take on responsibility.
Equal Opportunity
- Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.