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About the Role

The Director of Quality and Clinical Advancement manages behavioral healthcare quality programs, regulatory compliance, and clinical operational improvements to elevate client care standards. This role oversees quality and evaluation activities, including the design and delivery of evaluation protocols, gathering clinic-level measures, organizing and analyzing data, preparing performance reports, and implementing and assessing quality-assurance activities. The position ensures quality standards are met and addresses corrective incidents to maintain continuous quality of care.

Responsibilities

Design and implement data-driven quality programs and performance metrics across all IHW clinical programs.
Ensure clinic operations meet state, federal, and accreditation standards (such as The Office of Mental Health, Commission on Accreditation of Rehabilitation Facilities or CMS).
Lead strategic initiatives, workflow upgrades, and technology rollouts to grow clinical capabilities.
Mentor social workers, mental health counselors, case managers, peers, rehabilitation counselors, physicians, psychiatric nurse practitioners, nurses, and support teams to foster a culture of patient safety and continuous improvement.
Review clinical outcomes, safety incidents, and audit results to identify gaps and execute corrective actions.
Partner with the Director of Training to identify, analyze, and address specific staff learning needs to ensure continuous clinical excellence and operational compliance.
Audit billed services to ensure accurate billing and compliance with OASAS and OMIG regulations.
Ensure clinical standards and procedures are in place to maximize access to care and provide quality services to improve outcomes.
Oversee workforce development regarding quality and evaluation, including orienting new staff, assisting in performance evaluations, and addressing problematic performance and behaviors.
Ensure credentialing and staff competency systems are developed, and staff qualifications and licensures are up to date.
Assist in meeting requirements of external regulatory and accreditation bodies.
Ensure annual consumer satisfaction surveys are completed and submitted for state reporting.
Oversee reaccreditation of agency programs, including maintenance of accreditation activities.
Report to Behavioral Health Services Administration and/or Agency Administration any issues that may negatively impact the Agency, client, or staff welfare, or any corporate compliance issue.

Requirements

Master’s degree in social work, mental health counseling, or a related field.
Must be licensed NYS LCSW or LHMC.
3 years’ experience conducting quantitative and qualitative evaluations.
2 years’ experience in mental health management or administration.
2 years’ experience in project management to include managing data collection protocols and schedules.
3 years’ experience managing and/or supporting quality assurance functions in a health, behavioral health, or social services setting required.
Proficiency with statistical software and using electronic health records.
Prior experience designing, implementing, and overseeing program evaluations.
Experience supporting programs using the Netsmart myEvolv electronic health record preferred.
Knowledge of the CCBHC Demonstration program model and evaluation requirements preferred.
Knowledge of NYSOMH and OASAS regulations/requirements preferred.
Excellent oral and written communication skills, including the ability to synthesize complex data efficiently.
Must possess skills and strong working knowledge of Microsoft Office, including Word, Visio, PowerPoint, and Excel.
Able to work flexible hours and days, including weekends/evenings/holidays, according to the needs of a 24/7 program.
Regularly required to talk, hear, walk, stand, & sit.
Frequently lifts and/or moves up to 10 pounds.
Should be able to operate a computer keyboard, mouse, & office equipment.
Ability to read printed materials and computer screens.
Ability to travel throughout the five boroughs from site to site.

Skills

Quality Improvement
Regulatory Compliance
Clinic Advancement
Staff Leadership
Data Analysis
Microsoft Office Suite (Word, Visio, PowerPoint, Excel)
Statistical software proficiency
Electronic health records proficiency
Project management
Quantitative and qualitative evaluations
Oral and written communication
Data synthesis

Location

Jackson Heights, NY

Work Type

Full-time

Experience Level

Director

Education Level

Master's degree

Benefits

Competitive Salaries
Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
Medical
Dental
Vision
Retirement Savings with Agency Match
Transit
Flexible Spending Account
Life insurance
Training Series
Other additional voluntary benefits

About the Company

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff.
The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions.
Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care, and physical-behavioral health integration.

Equal Opportunity

EOE/AA