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About the Role

The Director of Data and Quality Metrics leads enterprise data strategy, data governance, and performance measurement to ensure data integrity, regulatory compliance, and operational excellence. This position assists with the implementation of new projects and the evaluation of the success of existing and new programs, working alongside the management team to support long-term growth plans and the identification and measurement of key performance indicators and funding source goals. The role guides and promotes the Agency mission to address community needs arising from behavioral health and substance use disorders, fostering a culture of service excellence, staff development, community support, and continuous quality improvement through effective communication and data-driven outcomes.

Responsibilities

• Develops data quality frameworks, policies, and standards for collection, integration, and usage.
• Drives root cause analysis for data incidents and leads continuous improvement methodologies.
• Manages, mentors, and scales data operations or analytics teams, fostering a data-driven culture.
• Oversees initiatives, establishes department priorities, goals, key performance indicators, and policies.
• Supports culturally responsive programs to address the needs of diverse clientele, including assessing barriers to access.
• Selects, trains, directs, and evaluates supervisors and managers and their performance in meeting program and individual goals and objectives.
• Directs quality assurance and performance/process improvement efforts and assures compliance to federal, state, local regulations, including standards set by SAMHSA, CARF, OMH and OASAS, along with foundation deliverables and benchmarks.
• Consults, collaborates and works cooperatively with advisory boards, foundations, as well as local, state, and federal government agencies and departments, developing linkages to community resources.
• Defines roles for teams and team leads, ensures roles are clearly communicated and fosters teams to coordinate with each other.
• Implements staff development opportunities ensuring alignment with organizational goals.
• Maintains effective systems for regular constructive feedback to support individual professional growth of team members.
• Ensures the data team has a strong infrastructure and adequate staffing to meet the needs of the programs and accomplish goals of the team.
• Oversees the identification and development of Key Performance Indicators annually.
• Takes the lead and stays informed regarding all CCBHCs research activities with hospitals, CBOs, CBC, and all other entities and funding sources.
• Supports program adherence to funder/licensing entity evaluation and continuous quality improvement requirements.
• Oversees performance on all awards and approves reports.
• Assesses and manages risks and issues, ensuring all risks/issues are brought to resolution in a timely and mutually agreeable manner.
• Works with the operations team to ensure key projects are resourced and run successfully.
• Performs other duties as assigned.

Requirements

• Master's degree in hospital, public health or public administration is preferred or Bachelor’s Degree in hospital, public health or public administration with an additional two (2) years of relevant experience.
• Three (3) years of hospital or health care administrative experience which includes two (2) years in behavioral health services.
• Comprehensive knowledge of mental health and substance use program planning and administration; the interrelationships of services provided by local public and private agencies and organizations; and the principles of the various professional and clinical disciplines.
• Prior experience supervising staff and/or program management.
• Prior experience in logic model development, trend analysis, data analysis, and or performance metrics preferred.
• Excellent statistics skills and working knowledge of statistics software.
• Must possess skills and strong working knowledge of Microsoft Office, including Word, Visio, PowerPoint, and Excel.
• Must be able to summarize complex data efficiently and effectively.
• Must have strong organizational skills, analytical skills, verbal and written communication skills.
• Excellent time management and organizational skills.
• Must be able to use an electronic health record and provide data and outcomes through electronic formats and databases.
• Able to work flexible hours and days - including weekends/evenings/holidays according to programs/agency needs.
• Regularly required to talk, hear, walk, stand, and sit.
• Frequently lifts and/or moves up to 10 pounds.
• Should be able to operate a computer keyboard, mouse, & office equipment.
• Ability to read printed materials and computer screens.
• Ability to travel throughout the five boroughs from site to site at various times of day/night.

Skills

• Data Governance
• Performance Measurement
• Data Integrity
• Regulatory Compliance
• Operational Excellence
• Project Implementation
• Program Evaluation
• Strategic Planning
• Key Performance Indicators (KPIs)
• Root Cause Analysis
• Continuous Improvement Methodologies
• Data Operations
• Analytics
• Data-Driven Culture
• Quality Assurance
• Risk Management
• Logic Model Development
• Trend Analysis
• Data Analysis
• Performance Metrics
• Statistics
• Statistics Software
• Microsoft Office Suite (Word, Visio, PowerPoint, Excel)
• Organizational Skills
• Analytical Skills
• Verbal Communication
• Written Communication
• Time Management
• Electronic Health Record (EHR) Systems
• Database Management

Location

• Jackson Heights, NY

Work Type

• Full-time

Experience Level

• Director
• Management
• Supervisory

Education Level

• Master's degree in hospital, public health or public administration
• Bachelor's Degree in hospital, public health or public administration

Benefits

• Competitive salary
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Training Series
• Additional voluntary benefits

About the Company

• For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
• Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff.
• The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions.
• Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care, and physical-behavioral health integration.

Equal Opportunity

• EOE/AA