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About the Role

Our Retail team is looking for a full-time Supervisor to join our JD Sports Dufferin Mall location! This role focuses on delivering excellent customer experience, fostering team growth and development, and ensuring operational excellence through managerial tasks like scheduling, inventory management, and performance evaluation.

Responsibilities

Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
Train and grow a team focused on delivering outrageous experiences through coaching and feedback.
Generate business results and achieve key KPIs.
Deliver sales, customer experience, merchandising, visual, and operational expectations.
Act as a partner between customers, sales associates, and store leadership.
Learn and share expertise of products and trends to fit customer needs.
Maintain awareness of all product knowledge, and current or upcoming product/trends.
Contribute to a positive and inclusive work environment.
Support key initiatives as empowered by and in partnership with the Store Manager.
Take a proactive approach to growing the business through community outreach.
Prioritize culture first in all actions, with a commitment to personal growth and self-awareness.
Provide outrageous experiences 100% of the time, sharing products with the community.

Requirements

Minimum 2 years of retail management or keyholder experience.
Passionate and knowledgeable about streetwear and sneaker culture.
Experience supervising, training, and coaching sales associates.
Confident and comfortable engaging customers to deliver an elevated experience.
Motivated to achieve great results through enthusiasm for interacting with customers and athletic products.
Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
High level of ethics, values, integrity, and trust.
Flexible availability, including nights, weekends, and holidays.
Inspirational and dynamic leadership with a compassionate approach and a drive to exceed results and celebrate successes.

Skills

Customer service
Team leadership
Sales
Merchandising
Visual merchandising
Operations management
Inventory management
Performance evaluation
Coaching
Feedback
Product knowledge
Trend analysis
Community outreach
Problem analysis
Decision making
Financial analysis
Adaptability
Ethics
Integrity
Trustworthiness

Location

Dufferin Mall, ON

Work Type

On-site
Full-time
Permanent

Experience Level

Retail management
Keyholder
Supervisory

Salary/Compensations

$20 per hour

About the Company

JD Sports is a sports-fashion retail company inspiring the next generation through sport, music, and fashion.
Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands.
JD Group has retail stores expanding and evolving throughout Canada.
JD Group continuously finds and develops talent that adds to an inclusive and diverse work culture.
JD sets the global standard for retail experience by delivering authentic brands.
Showcasing brands in a premium environment and stores is a key part of the JD strategy.