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About the Role

As a Sr Partner Agent Architect, you will bridge enterprise solution architecture, conversational AI, and partner enablement. Your role involves guiding strategic partners and enterprise customers in designing, implementing, and scaling AI-driven customer experiences. This consultative, customer-facing position requires you to lead solution discovery, architecture, integration design, and implementation strategy for enterprise AI Agents. You will focus on integrating Parloa's platform into complex enterprise environments, solving multi-system integration challenges, and building scalable AI solutions. While technical depth is valued, your primary focus will be on shaping technical solutions, architecting scalable integrations, prioritizing effectively, and operationalizing the platform. You will also contribute to the conversational experience layer by translating requirements into AI Agent behavior using prompt engineering, LLM concepts, and conversational design. Prior conversational design experience is beneficial but can be developed on the job. You will collaborate with various internal teams and external stakeholders to drive successful AI deployments and long-term customer value, shaping how enterprises and global partners adopt agentic AI at scale.

Responsibilities

Scope and design end-to-end AI Agent deployments across complex enterprise environments.
Define how Parloa integrates with systems such as CRMs, ERPs, ticketing platforms, contact center technologies, and other enterprise applications.
Apply systems thinking to solve complex multi-system data flows, dependencies, and integration challenges.
Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns.
Build, configure, test, or troubleshoot integrations using REST APIs, webhooks, JSON/XML payloads, and tools such as Postman.
Collaborate with Forward Deployed Engineers on complex or custom integration scenarios beyond standard platform capabilities.
Lead technical discovery workshops, architecture reviews, and solution design sessions with partner and customer stakeholders.
Translate customer workflows and business requirements into structured conversational components and reliable AI Agent behavior.
Apply knowledge of LLMs, prompting strategies, embeddings, and context management to improve agent performance.
Support prompt design, conversational flows, guardrails, escalation logic, and voice configuration such as SSML, lexicons, and regex.
Apply structured testing to validate architecture, integration reliability, agent quality, and real-world behavior.
Review partner-created solution designs and help partners build the capability to deliver Parloa solutions independently.
Identify and resolve delivery blockers with Product, Solution Engineering, Forward Deployed Engineering, Customer Success, and partner teams.
Document reusable architecture patterns, implementation guidance, technical standards, and best practices.

Requirements

4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.
Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models.
Strong systems thinking and experience solving complex problems across multiple systems and data sources.
Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools.
Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.
Experience reading API documentation, defining field mappings, and troubleshooting integration behavior.
Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk.
Comfort working hands-on with integrations, configuration, testing, and troubleshooting.
Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.
Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors.
Strong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions.
Excellent communication and consultative problem-solving skills across technical and non-technical audiences.
Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment.
Excellent written and spoken English is required.

Skills

Enterprise Solution Architecture
Conversational AI
Partner Enablement
Solution Discovery
End-to-end Solution Architecture
Enterprise Integration Design
Conversational Architecture
Implementation Strategy
AI Agents
Systems Thinking
Scalable AI Solutions
Prompt Engineering
LLM Concepts
Conversational Design
REST APIs
Webhooks
JSON/XML Payloads
Postman
API Design
Authentication
Data Transformation
Field Mapping
Error Handling
Integration Patterns
LLMs
Prompting Strategies
Embeddings
Context Management
Prompt Design
Conversational Flows
Guardrails
Escalation Logic
Voice Configuration
SSML
Lexicons
Regex
Structured Testing
Architecture Patterns
Implementation Guidance
Technical Standards
Best Practices
Systems Integrators
Consulting Firms
Partner-led Delivery Models
CRMs
ERPs
Ticketing Systems
Contact Center Platforms
Workflow Tools
OAuth
API Keys
JWT
API Documentation
Technical Feasibility Evaluation
Architecture Quality Evaluation
Scalability Evaluation
Security Evaluation
Delivery Risk Evaluation
Stakeholder Management
Project Management
Workshop Facilitation
Discovery Sessions
Architecture Discussions
Consultative Problem-Solving
TypeScript
Node.js
Git
CI/CD
Cloud Infrastructure
Kubernetes
Contact Center Technologies
Enterprise CX Technologies
MuleSoft
Boomi
Workato
SAP Integration Suite
Retrieval
Agent Orchestration
Integration Platforms

Experience Level

Sr
4+ years

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.