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About the Role
Premier Health Partners, PC, a partner of Erie County Medical Center (ECMC), seeks a patient-focused Patient Services Representative for its ambulatory team. This role is the first point of contact for patients, providing exceptional customer service and ensuring a smooth patient experience.
Responsibilities
- Greets and checks in patients, verifies demographics, checks insurance eligibility, and collects payments.
- Answers and directs phone calls, addressing patient inquiries and redirecting urgent clinical matters.
- Schedules patient appointments and manages the appointment calendar.
- Verifies patient insurance information and processes authorizations.
- Assists with patient registration and data entry.
- Maintains accurate patient records in EMR and paper files.
- Ensures patient confidentiality in compliance with HIPAA regulations.
- Participates in staff development and meetings.
- Provides excellent customer service with professionalism and strong interpersonal skills.
- Performs other duties assigned by management.
Requirements
- 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred.
Skills
- Knowledge in Electronic Medical Records (EMR) and other medical office software
- Strong organizational and time management skills with the ability to prioritize tasks
- Knowledge of medical terminology and basic healthcare procedures
- Strong customer service skills
Location
- 30 North Union Road Suite 101, Williamsville NY 14221
Work Type
- Full-Time
Experience Level
- 1-2 years
Education Level
- High School diploma or equivalency
Salary/Compensations
- $17.00-$20.00 per hour
Benefits
- Competitive salary and benefits package
- Generous PTO
- Paid holidays
- Top-tier medical coverage with low premiums and full deductible coverage through an HRA
- Dental insurance
- Vision insurance
- Life insurance
- Great discounts
About the Company
- Premier Health Partners, PC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.
Equal Opportunity
- Premier Health Partners, PC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.