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About the Role
Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.
Responsibilities
- Assists patients in completing all registration information including demographics, insurance/financial information, case assignment, consents, data collection, and portal signup.
- Enters patient information into the electronic health record.
- Verifies insurance information including eligibility, copay amount, and PCP/provider.
- Completes the checkout process including scheduling the next visit and providing patients with documentation.
- Follows all payment collection processes including collecting payments, entering information into the EHR, providing receipts, reconciling payments, and depositing funds.
- Handles appointment scheduling, rescheduling, and cancellation functions following established protocols.
- Scans patient information into the correct location within the EHR.
- Notifies patients of appointment details and expectations.
- Ensures no-show patients are contacted.
- Ensures referrals are addressed in a timely manner.
- Maintains ongoing tracking and documentation on referrals, diagnostic imaging, and appointments arranged outside WYH.
- Assists patients in completing the application for the sliding fee discount program.
- Takes messages and sends them to the appropriate staff person following established protocols.
- Provides assistance and general information to patients, visitors, or staff regarding WYH sites.
- Proactively contacts patients for various purposes such as appointment changes, data collection, and information updates.
- Uses paging system when necessary and remains knowledgeable in regards to emergency procedures.
- Greets patients in a pleasant manner and communicates any prolonged visit time.
- Maintains efficient patient flow by following work flow priorities.
- Ensures work areas are fully stocked with office supplies and relevant forms.
- Ensures daily reports are run, including forms necessary for downtime procedures.
- Collects and distributes medically necessary forms to provider staff and assists patients when forms are complete.
- Remains knowledgeable about and completes procedures related to release of information for patient records.
- Plans for and demonstrates flexibility in personal workflow in response to unit workload.
- Maintains responsibility for attendance and punctuality.
- Assists with orienting new employees.
- Demonstrates excellence in both internal and external customer service.
- Understands and is able to effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
- Ensures and/or remains in compliance with local, state, and federal regulations and accreditation standards.
- Adheres to the National Patient Safety Goals.
- Completes all other duties as assigned.
Requirements
- High school diploma or GED.
- One to three years of experience in a service-oriented administrative office dealing with the general public.
- Organizational skills.
- Effective communication skills.
- Able to work as a member of a team.
- Word processing/keyboarding skills.
- Excellent customer service skills, tact, and diplomacy required to deal with people under stressful conditions.
- One to three years of experience in a similar role in a medical office (preferred).
- Bi-lingual (preferred).
- Knowledge of managed care requirements (preferred).
- Working knowledge of electronic health record software (preferred).
Skills
- Organizational skills
- Effective communication skills
- Teamwork
- Word processing
- Keyboarding
- Customer service
- Tact
- Diplomacy
- Bi-lingual
- Managed care requirements
- Electronic health record software
Location
- Remote
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- High school diploma or GED
Salary/Compensations
- $20.11 - $23.69 hourly
Benefits
- Generous time off
- Affordable health, dental and vision insurance
- 401k with safe harbor employer match
- Tuition reimbursement
- Term life insurance
- Commuter benefits
About the Company
- Whitney Young Health (WYH) provides high quality healthcare that is affordable and accessible to our diverse community.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.