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About the Role
Discover a boundless path at Meliá, where countless opportunities for professional and personal growth await. Prepare for a journey that will take you through different countries and make you part of our large global family.
Responsibilities
- Processing individual reservations for the entire East Germany region (INNSiDE Berlin Mitte, Melia Berlin, INNSiDE Wolfsburg, INNSiDE Dresden, and INNSiDE Leipzig).
- Accepting individual reservations and corporate bookings online, offline, and via phone.
- Utilizing our Central Reservation System and PMS Opera Cloud.
- Verifying availability and entering reservations.
- Communicating with customers and guests, and handling requests.
- Managing correspondence and filing.
- Controlling and processing cancellations.
- Performing reservation checks and arrival checks.
- Collaborating closely with the reservation teams across the entire Germany East region, as well as the Front Office, Sales, and Revenue Management departments.
Requirements
- Completed vocational training in the hotel industry or similar qualifications in customer service.
- Service-oriented with a high degree of quality awareness.
- Team player who enjoys working in an office with colleagues.
- Resilient and flexible.
- Confident and friendly demeanor, including on the phone.
- Proficient in German and English; additional language skills are advantageous.
- Proficient in using Outlook and modern hotel and reservation software.
Skills
- Customer service
- Hotel reservation systems
- PMS Opera Cloud
- Outlook
- Communication
- German
- English
Location
- Germany East
Work Type
- Full-time
Experience Level
- Entry-level
- Experienced
Education Level
- Vocational training in the hotel industry or similar qualifications
Salary/Compensations
- €34,932 - €36,696
Benefits
- 30 vacation days per year
- Company-paid Deutschlandticket
- Discounted rates at all Meliá Hotels International hotels worldwide for self, family, and friends
- 30% discount on food and beverages in all Meliá Hotels worldwide
- Structured onboarding and support
- Internal and external training opportunities
- Internal career advancement opportunities
- Free hot and cold beverages
- Daily fresh, free meals in the employee canteen
- Regular team events and functions
- Health days and gym membership discounts
- Attractive employee discounts on clothing, car rentals, and more from over 600 brands
- €1,000 bonus through the 'Inspiring Friends' program for referring new employees
About the Company
- At Meliá, we are all VIP - Very Inspiring People.
- Meliá Hotels International is committed to equal opportunities between men and women in the workplace.
- We promote a corporate culture dedicated to effective equality and raise awareness for the need for joint and global action.
- We foster our commitment to equality and diversity, avoiding any type of discrimination based on disability, origin, religion, gender, or age.
- We believe that diversity and inclusion among our employees are essential for our success as a global company.
- We are committed to the sustainable growth of our industry through a great, socially responsible human team.
- Our motto is 'On the path to a sustainable future, starting from a responsible present'.
Equal Opportunity
- Meliá Hotels International is committed to equal opportunities between men and women in the workplace, with the support of management and the principles in its HR policies.
- We raise awareness for a corporate culture dedicated to effective equality and the need for joint and global action.
- We foster our commitment to equality and diversity, avoiding any type of discrimination, particularly regarding disability, origin, religion, gender, or age.
- We believe that diversity and inclusion among our employees are essential for our success as a global company.