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About the Role
As a founding member of the Account Management team, you will build and own a book of business from day one, driving revenue growth through retention and expansion. This technical, customer-facing role requires commercial instincts and the ability to engage with both executives and developers.
Responsibilities
- Build Modal's account management function and iterate on it as the business scales.
- Own and deliver on a revenue target across your book of accounts.
- Grow an account's first use case, expand into a second, and drive standardization across the Modal platform.
- Become fluent enough in Modal to engage with engineering teams on their workloads, and know when to involve FDEs, Support, or Product.
- Collaborate with Sales, Solutions Architects, FDEs, Support, and Product to grow accounts and provide customer feedback to the roadmap.
- Travel to customers as needed to support key accounts and drive expansion opportunities.
Requirements
- Customer-facing experience with ownership or support of a revenue target in a highly technical, consumption-based business.
- Technical depth to work autonomously with Developers through CxOs and understand the core components of the developer tech stack.
- Hands-on experience building with AI tools.
- Demonstrated ownership, organization, and proactive approach to managing your book of business and projects.
- High learning velocity and a mindset of immediate action and iteration.
- Ability to be a cross-functional partner with low ego, accountability, and a focus on collaboration.
- Experience as a Technical Account Manager, Solutions Engineer, Solutions Consultant, or similar role is a plus.
- Certification as an engineer (e.g., Computer Science Degree, Professional Bootcamps) is a plus.
- Experience as an early Go-To-Market hire at a fast-growing startup is a plus.
- Experience with GPU spend, model training, or inference workloads is a plus.
Skills
- Account Management
- Revenue Growth
- Customer Engagement
- Technical Acumen
- AI Tools
- Project Management
- Collaboration
- Problem Solving
Location
- Remote
Work Type
- Full-time
Experience Level
- Founding Member
- Technical Account Manager
Education Level
- Computer Science Degree
- Professional Bootcamps
About the Company
- AI needs a new infrastructure layer, and Modal is building it.
- Customers include Lovable, Ramp, Cognition, DoorDash, and Suno, relying on Modal for instant GPU access, sub-second container starts, and native storage for AI workloads.
- Recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures.
- Achieved over $300M+ ARR and fivefold growth since September.
- Team comprises creators of popular open-source projects, academic researchers, international olympiad medalists, and experienced engineering and product leaders.