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About the Role
We are looking for a hands-on ServiceNow Developer to join our IT Platform team. This person will own the day-to-day configuration, development, and support of our ServiceNow instance, working across ITSM & HRSD while helping extend the platform through custom development and third-party integrations. This is a highly technical, delivery-focused role for someone who enjoys building, troubleshooting, and continuously improving a mission-critical enterprise platform.
Responsibilities
- Develop and configure ServiceNow applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components.
- Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms.
- Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable.
- Help deliver and improve Incident, Problem, Change, Request, and HR-related workflows and automations.
- Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements.
- Act as an escalation point for platform-level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems.
- Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post-launch support.
- Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences.
- Evaluate new ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities.
- Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed.
Requirements
- Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD.
- Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax.
- Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
- Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
- Strong understanding of ITSM processes and how they translate into ServiceNow solutions.
- Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
- Strong problem-solving, communication, and documentation skills.
- Experience working with stakeholders to translate business requirements into scalable technical solutions.
- Comfortable managing multiple priorities in a fast-paced environment.
Skills
- ServiceNow Development
- ServiceNow Administration
- ITSM
- HRSD
- JavaScript
- GlideRecord
- GlideAjax
- Flow Designer
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- ACLs
- Service Catalog Development
- REST APIs
- SOAP APIs
- OAuth
- Webhooks
- Enterprise Integrations
- ITSM Processes
- Problem-Solving
- Communication
- Documentation
- Stakeholder Management
- Requirement Gathering
- Technical Solution Design
- Workato
- Service Portal
- HTML
- CSS
- Now Assist
- MCP
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
- Senior-level
Education Level
- ServiceNow CSA or CAD certification
- ITIL 4 Foundation certification
Salary/Compensations
- $85,000-$105,000 CAD
Benefits
- Flexible paid time off
- Remote work policies
- Equity options
- Pension plan contributions
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups
- Employee led networks
- Social committees
- Sponsored sports teams
- Computer purchase program (Macbook)
- Enhanced parental leave
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- RRSP plan and match
- Paid parental leave top-up
About the Company
- Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
- Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.