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About the Role
As a Tier 2 Camera Pro Support Representative at Canon, you will be a trusted expert and problem-solver for customers and Canon Professional Services (CPS) members, using your technical skills and product knowledge to deliver exceptional support. You will be the voice and heart of Canon products, helping customers capture life's important moments in a supportive culture that values your contributions.
Responsibilities
- Provide expert technical assistance for Canon consumer camera and video products via phone.
- Assist customers with service requests, repair status updates, and payment processing.
- Support CPS members with troubleshooting, service coordination, equipment inquiries, and membership renewals.
- Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources.
- Accurately document customer interactions using CRM tools.
- Escalate unresolved or complex issues to the appropriate internal teams.
- Identify opportunities to recommend Canon’s Total Care solutions.
- Stay up to date on Canon products, services, and support tools.
- Consistently meet or exceed performance standards in reliability, communication, technical knowledge, and customer satisfaction.
- Collaborate with team members and cross-functional departments to improve service delivery.
- Perform additional support duties as assigned.
Requirements
- High school diploma or equivalent.
- 1–2 years of directly related experience.
- Proficiency in troubleshooting and problem-solving.
- Patience and empathy when supporting customers.
- Experience in customer service or technical support roles.
- Knowledge of computer hardware, software, and operating systems.
- Ability to multitask, prioritize, and navigate multiple software systems in a remote/virtual environment.
- Advanced camera/photography knowledge (DSLR, lenses, sensors, video resolutions, etc.).
Skills
- Strong verbal and written communication skills.
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 1-2 years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.49 - $19.14 per hour + shift differential
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Company-paid holidays
- Personal time off
- Vacation time off
- Sick time off
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
About the Company
- The environment at Canon ITS is energetic and diverse.
- Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
- Canon ITS is a tobacco-free work environment.
Equal Opportunity
- Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists.
- Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities.
- Canon’s policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
- Base decisions on employment so as to further the principle of equal employment opportunity.
- Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
- Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
- Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities.
- Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.