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About the Role
We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims. This role is for individuals looking to take the next step in their career.
Responsibilities
- Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
- Handle Accident Benefits claims according to individual authority, knowledge and expertise
- Acquire investigative reports, independent medical examinations where appropriate, statements from insured's/witnesses and other specialists as required
- Educate customers and providers of any new auto reform changes
- Ensure all aspects of the claim process are handled optimally and within company guidelines
- Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
- Ensure service levels and quality standards are met by approved specialists
- Educate our insureds about Premiere Healthcare network
- Attend and actively participate in training and file clinic sessions
Requirements
- 2+ years of Accident Benefits insurance claims handling experience is required
- Large Loss experience is preferred
- CIP or working towards CIP is required for licensing
- Excellent customer services skills
- Excellent communication skills
- Ability to learn and adapt to a fast paced environment
- Good organization skills
- Ability to adapt and work within various computer programs, databases and software
Skills
- Customer service
- Communication
- Organization
- Adaptability
- Computer proficiency
Location
- Hybrid
Work Type
- Hybrid flexible work model
Experience Level
- 2+ years of experience
Education Level
- College Diploma/ Associate Degree or similar experience
- Post-secondary Education (College Diploma or Bachelor Degree) in related field
Salary/Compensations
- $60,000 – $75,000
Benefits
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Corporate wellness programs
About the Company
- Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Equal Opportunity
- Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.