Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Sales & Customer Service Representative role.
Rezi rewrites your resume against AAA Western and Central New York's job description. Free.
Tailor your resume to this Sales & Customer Service Representative role.
Rezi rewrites your resume against AAA Western and Central New York's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Sales & Customer Service Representative posting at AAA Western and Central New York — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Sales & Customer Service Representative posting at AAA Western and Central New York — free, in seconds.
About the Role
This role focuses on providing outstanding service to members, driving sales of AAA products and services, and supporting branch operations. You will engage with members to understand their needs, promote various AAA offerings including memberships, insurance, and travel products, and contribute to a positive member experience.
Responsibilities
- Offer a Club focused sales approach and continuously promote all Club products/services.
- Effectively sell AAA memberships to meet/exceed outlined expectations.
- Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA.
- Coordinate the member experience from start to finish and assign members to the appropriate AAA associate.
- Bring passion and positive attitude to daily interactions with co-workers and members.
- Provide outstanding support to Members over the phone as business need requires.
- Manage branch traffic flow, member wait time, and member experience.
- Create innovative ways to improve current operations and streamline procedures.
- Keep informed of new developments in policies, procedures, work methods, and AAA product lines.
- Follow all office safeguard procedures and secure Club assets.
- Assist with processing weekly travel store inventory orders.
- Proactively recommend and advertise the Club's Insurance agency to generate referrals.
- Encourage satisfied Members and clients to refer friends, family, and colleagues to the Club's Insurance agency.
- Engage with prospective customers to inform them about the benefits and features of the AAA Visa card.
- Highlight key advantages such as rewards programs, travel benefits, and exclusive discounts.
- Use real-life examples to illustrate potential savings and benefits.
- Inform customers about the benefits of enrolling in automatic credit card renewal.
- Ensure outlined enrollment expectations are met and/or exceeded.
- Provide sales support to the Branch by driving retail store revenue through products including foreign currency transactions, passport photos, international driver permits, AAA tickets, & travel accessories.
Requirements
- Strong commitment to providing outstanding service and creating positive member experiences.
- Demonstrated ability in supporting branch operations, including traffic flow and wait times.
- Ability to stay informed about new developments in policies, procedures, and product lines.
- Excellent verbal and written communication skills.
- Ability to adapt to changing situations and handle a fast-paced work environment.
- Ability to engage in meaningful conversations with members to build value and trust.
- Ability to leverage positive member experience to generate new leads.
- Proficiency in using various technologies to deliver service and manage operations.
- Ability to adapt to new technologies and tools as needed.
- Commitment to follow all policies and procedures to ensure compliance with both internal & external requirements.
- Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone.
- Must be able to lift, carry, push, pull a maximum of 25 lbs.
- This position does not offer visa sponsorship now or in the future.
Skills
- Sales
- Customer Service
- Communication
- Adaptability
- Technology Proficiency
Work Type
- Full-time
Salary/Compensations
- $19.09/hr + $2,500 - $4,000+ of commission opportunity (based on performance) in 1st year
Benefits
- Medical Insurance
- Health Spending Account (HSA) with company match
- Paid Time Off
- Pre-Tax & Roth 401(k) plan with company match
- Flexible Scheduling
- Dental and Vision Insurance
- Life and AD&D Insurance
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
- Company Paid Short-term & Long-term disability
- Paid Volunteer Time Off
- Flexible Spending Accounts
About the Company
- The 2026 Better Places To Work logo.