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About the Role
This role serves as a Receptionist and Interpreter, responsible for greeting clients, managing schedules, answering phones, and providing translation services. The position requires exceptional communication skills in both English and Spanish, with a strong understanding of medical terminology and interpreting techniques.
Responsibilities
- Greet clients and provide necessary documents.
- Check patients in the scheduler and contact therapists.
- Collect and process co-pays.
- Answer and redirect phone calls.
- Check and follow up on telephone messages.
- Place appointment reminder calls.
- Maintain front desk metric boards.
- Follow opening and closing procedures for the front desk.
- Maintain cleanliness and order in the front desk, waiting area, bathrooms, and kitchens.
- Maintain stock of cards, client forms, and brochures.
- Receive and alert staff regarding changes in Medicaid and Commercial Insurance coverage.
- Process incoming faxes.
- Record client cancellations and notify therapists.
- Maintain knowledge of organization personnel, business, and locations.
- Follow emergency procedures and be prepared to call 911.
- Attend daily administrative meetings.
- Observe patient confidentiality and follow HIPAA guidelines.
- Assist with advertising the Attendance Reward Program.
- Reschedule client appointments.
- Assemble Client Welcome Packets.
- Update and maintain Food log and compliance logs.
- Create new employee mailboxes.
- Fax/mail reports to physician offices and track receipt.
- File and scan documents.
- Assist with training other administrative team members.
- Carry out other projects assigned by the Executive Office Manager.
- Provide accurate, high-quality interpretation services under pressure.
- Access reference material needed for interpretation duties.
- Use specialized terminology and explain therapeutic procedures.
- Translate written or spoken material from one language to another.
- Handle therapeutic documents and terminology.
- Maintain good inter-personal relationships.
- Be proficient in Microsoft program applications and possess strong clerical skills.
- Serve as administrative backup when necessary.
- Carry out other projects assigned by the supervisor.
Requirements
- Bilingual English/Spanish required.
- One year minimum of experience as a receptionist in a medical setting.
- Team Player.
- Accuracy, Dependability, Friendly, Outgoing, Polite, Multitask.
- Microsoft Office – Expert Level.
- Flexible Hours.
- Graduation from an accredited college with an associate degree preferred.
- One year of interpreting experience or any equivalent combination of related education, training and experience.
- Exceptional reading and comprehension skills.
- Excellent writing skills.
- Command of the English & Spanish language.
- Knowledge of interpreting techniques.
- Knowledge of cultural and linguistic differences impacting effective communication.
- Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language.
- Knowledgeable of organization personnel, nature of business and locations.
- Knowledgeable of all emergency procedures, and location of emergency equipment.
- Be prepared to call “911” in an emergency situation.
- Transport emergency binder and appointment schedule out of office during evacuation.
- Observe patient confidentiality and follow HIPAA guidelines.
- Command of the Speech, Occupational, & Physical therapy treatment Terminology.
Skills
- Bilingual English/Spanish
- Medical Receptionist Experience
- Interpreting
- Translating
- Microsoft Office – Expert Level
- Clerical skills
Location
- 3809 S. 2nd St. D-200 Austin, TX 78704
Work Type
- Full-time
- 30 hours week
Experience Level
- One year minimum of experience as a receptionist in a medical setting
- One year of interpreting experience
Education Level
- High School Diploma or equivalent
- Associate degree preferred
Salary/Compensations
- $14-$18 hour
Benefits
- Fulltime with benefits
About the Company
- Cole Health is about bringing hope and changing lives here and around the world.
- Cole Health has been serving the Houston and Central Texas communities for more than 25 years.
- We help our patients, employees and physician’s perform at their best.
- Through our Speech-Language, Physical and Occupational Therapy we help children improve their communication, enhance their mobility and become more independent.