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About the Role
This is a key senior leadership role within our Pension Risk Transfer business. You will build end-to-end client relationships, develop the customer proposition strategy, and act as the key conduit between external clients and internal client servicing teams. The role ensures our solutions differentiate Standard Life by solving complex customer challenges and building on our reputation for customer care.
Responsibilities
- Ensure customers are at the heart of everything, from prospecting to buyout.
- Own and manage pre and post-sale client servicing, including pitching and managing relationships with EBC buyout teams.
- Own and be accountable for the customer proposition strategy, translating client needs into servicing solutions.
- Determine market-leading client experience through market feedback, deal insights, and competitor analysis.
- Serve as the market-facing representative for the customer proposition through pitches, conferences, and thought leadership.
- Build trusted relationships with trustees, Employee Benefit Consultants, and other market stakeholders.
- Work effectively with key internal stakeholders to ensure unity across deal parameters and propositional offerings.
Requirements
- Commercially driven Pension Risk Transfer leader with a proven track record of building client servicing relationships for complex PRT transactions.
- Deep market expertise, strong analytical capability, and a thorough understanding of customer proposition.
- Proven ability to build and strengthen relationships with trustees, consultants, and senior stakeholders.
- Confidently resolve complex issues and influence strategic decisions.
- Strong commercial judgement combined with experience contributing to customer proposition strategy and long-term growth objectives.
- Comfortable operating in a fast-paced environment with multiple competing priorities.
- Track record of delivering complex projects to demanding deadlines.
- Maintain exceptional standards of quality, accuracy, and professionalism.
- Ability to work across diverse stakeholder groups.
- Commercially astute, balancing customer outcomes with sustainable business growth.
- Strategic thinker, identifying opportunities and shaping long-term business success.
- Influential communicator, building credibility and driving action across diverse stakeholder groups.
- Results-focused, delivering high-quality outcomes in complex and fast-paced environments.
- Collaborative leader, developing high-performing teams and working effectively across organisational boundaries.
- Adaptable and forward-looking, championing innovation, change, and continuous improvement.
Skills
- Pension Risk Transfer
- Client Relationship Management
- Customer Proposition Strategy
- Market Analysis
- Competitor Analysis
- Stakeholder Management
- Strategic Planning
- Commercial Judgement
- Project Delivery
- Communication
- Leadership
Location
- London, UK
Work Type
- Permanent
- Hybrid
Experience Level
- Senior Leadership
- Subject Matter Expert
Salary/Compensations
- £100,000+
Benefits
- Competitive bonus
- Private medical cover
- 38 days annual leave
- Excellent pension
- 12x salary life assurance
- Career breaks
- Income protection
- 3x volunteering days
About the Company
- Standard Life is a retirement specialist focused entirely on retirement savings and income.
- We believe everyone’s journey to and through retirement can be better.
- For over 200 years, we’ve been helping customers plan and prepare for their financial futures.
- We offer colleagues flexibility, trust, and benefits that work for whatever life brings.
- We expect curiosity, connection, accountability, and high standards from our colleagues.
- We make room for what matters so you can bring your best every day.
Equal Opportunity
- We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.
- If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
- If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.