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About the Role

The Director of Kitchen Operations provides agency-wide leadership and oversight of food service operations across Caz Recovery programs. This position ensures safe, nutritious, compliant, and cost-effective food services, supervises culinary staff, coordinates menu planning and purchasing, and collaborates with program leadership to support resident needs and agency operations.

Responsibilities

• Ensures food-service operations comply with federal, state, and local requirements, including NYS Department of Health, U.S. Food Code, OSHA, and fire/life-safety standards.
• Develops, monitors, and manages food-service budgets and expenditures, identifying cost-saving opportunities.
• Coordinates healthy and nutritious meals in accordance with agency menus and USDA/US Food Code/NY Subpart 14-1.
• Develops and maintains consistent agency-wide food-service practices, tools, standards, and procedures.
• Models and teaches residents and staff kitchen safety and basic food preparation techniques.
• Travels to different Caz Recovery facilities to ensure appropriate food availability and equipment functionality.
• Conducts routine site reviews of kitchen operations and addresses identified concerns.
• Provides leadership, supervision, coaching, training, and performance feedback to food-service staff.
• Facilitates training for staff on foods and their impact on individuals with a substance use disorder.
• Monitors and ensures collection of SNAP benefits for each resident.
• Oversees vendor relationships, purchasing practices, and procurement activities.
• Identifies potential food-related grant opportunities and assists with applications.
• Participates in after-hours consultation and response for urgent food-service operational issues.
• Oversees inventory maintained by each program's staff.
• Collaborates with wellness coordinators, healthcare providers, and program staff to support medically indicated diets and nutritional needs.
• Plans with staff for the purchase of food and other department needs.
• Oversees the maintenance of records, including food production, inventory, income/expense, and meal counts.
• Develops and maintains food-service contingency plans for emergencies and operational interruptions.
• Ensures food storage areas are clean and compliant with Department of Health standards.
• Monitors kitchen equipment and operational needs, coordinating repairs and improvements.
• Provides food-service operational input into kitchen renovation and design projects.
• Serves on agency committees as requested.
• Assists in the implementation of agency policies and procedures.
• Integrates Trauma-Informed Care principles in all duties and interactions.
• Maintains compliance with all required rules and regulations, including Federal Confidentiality (42 CFR, Part 2), HIPAA, Medicaid, and HUD.
• Carries out duties essential to the above-stated responsibilities as assigned.
• Maintains regular attendance at the work location.
• Performs other duties as assigned.

Requirements

• Must possess a valid New York State driver’s license and reliable automobile.
• ServSafe Certification required; ServSafe Manager Certification preferred.
• Minimum of five (5) years of progressively responsible food-service experience.
• Includes two (2) years in a supervisory or management capacity.
• Multi-site experience preferred.
• Experience with food-service budgets, purchasing, inventory, staffing, scheduling, vendors, and regulated food-service operations.
• Equivalent combinations of education and experience may be considered.

Experience Level

• 5+ years of food-service experience
• 2+ years of supervisory or management experience

Education Level

• Bachelor’s degree in Food Service Management, Hospitality Management, Culinary Arts, Nutrition, Dietetics, Business Administration, or a related field preferred.
• Associate’s degree in a related field with additional relevant experience may be considered.

Equal Opportunity

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.