Corporate Receptionist Welcome Host 40 hrs - 11 & 12 St James’s Square
Savills Management Resources · GB
7 days agoImpress employers and recruiters.
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About the Role
The Welcome Host will deliver an exceptional, 5-star luxury guest experience in a Mayfair St James’ setting. You will guide the onsite customer journey for VVIP and HNW individuals, ensuring a seamless workplace experience through proactive service, event coordination, and meticulous facility management.
Responsibilities
- Maintain immaculate presentation standards for the hospitality lounge and personal appearance at all times.
- Manage daily operations including meeting room bookings, catering arrangements, and IT/AV setup.
- Deliver proactive visitor experiences, including lobby hosting and personalized welcome planning.
- Support the Guest Services Manager with FOH queries, escalations, and general operations.
- Review and update FOH SOPs, manuals, and health and safety protocols.
- Train cover teams on site protocols.
- Propose service innovations and improvements to enhance the visitor experience.
- Establish professional relationships with staff, tenants, and contractors.
- Direct visitors to their required locations within the building.
- Manage telephone inquiries in a professional manner.
- Maintain a constant physical presence in the lounge during building hours.
- Ensure compliance with landlord obligations for health, safety, and fire precautions.
- Oversee contractor management and site safety procedures.
Requirements
- Experience in the 5-star customer service industry, ideally corporate guest services or hospitality.
- Experience working within a luxury setting delivering boutique services.
- Proven ability to engage with HNW and VIP stakeholders.
- Understanding of the importance of discretion and client privacy.
- Ability to remain professional, calm, and assertive when dealing with difficult situations.
- Flexible approach to unpredictable and varied tasks.
- Commitment to maintaining high personal presentation standards.
Skills
- Exceptional hospitality and customer service skills.
- Strong attention to detail.
- Professional and clear communication.
- Proactive problem-solving.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
- Knowledge of Savills systems.
Location
- Mayfair, St James’
Work Type
- Full-time
- 40 hours per week
Salary/Compensations
- £35,000
About the Company
- Savills