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About the Role
The Fitness Desk Receptionist will warmly greet members and guests, check them into classes, and answer questions for the community, creating a welcoming and memorable experience.
Responsibilities
- Create a welcoming and memorable experience for all members and guests by offering warm, attentive greetings upon arrival and departure, using names whenever possible.
- Provide seamless check-in for members and guests, ensuring a smooth and positive start to their visit.
- Serve as a knowledgeable and approachable resource, offering clear, friendly, and professional assistance in response to questions or requests.
- Address concerns with empathy and discretion, taking ownership to resolve issues promptly or escalate appropriately to ensure guest satisfaction.
- Proactively verify account status, communicate any discrepancies with care, document concerns, and assist members in finding effective resolutions.
- Maintain a working knowledge of all fitness equipment and amenities, monitor condition and cleanliness, and promptly report maintenance needs to preserve a safe and polished environment.
- Uphold all safety standards and procedures to ensure the well-being of members, guests, and staff.
- Respond calmly and efficiently to emergency situations by contacting security, documenting incidents thoroughly, and following up with management and security as required.
- Remain attentive to potential hazards or service interruptions and report them immediately to management, facilities, or maintenance.
- Complete administrative responsibilities such as daily email correspondence, data entry, printing, and copying with accuracy and professionalism.
- Maintain a polished appearance by adhering to all dress code and grooming standards.
- Consistently model and enforce the Club's service standards, ensuring a high level of hospitality at all times.
- Demonstrate enthusiasm for and awareness of all programs, services, and events offered by the Club to better engage and inform members.
- Support special projects, events, and promotions, and actively participate in all required meetings and training sessions.
Requirements
- High school diploma or equivalent required.
- Previous experience working in a fitness-related environment such as a gym, boutique fitness studio, or health and wellness facility preferred.
- Minimum of one year of hands-on experience with fitness equipment, including proper use, basic maintenance awareness, and member guidance.
- Current CPR certification required; additional fitness or safety certifications are a plus.
- Proficient in basic computer applications, including Microsoft Word and Excel, with the ability to learn fitness management software as required.
- Experience with Mindbody or similar fitness scheduling and membership platforms preferred.
- Strong communication and interpersonal skills with the ability to motivate, educate, and support members in a fitness-focused environment.
- Physically capable of performing job-related tasks, including demonstrating equipment use and lifting or moving equipment weighing up to 45 pounds.
Skills
- Microsoft Word
- Microsoft Excel
- Mindbody or similar fitness scheduling and membership platforms
- Communication skills
- Interpersonal skills
Location
- Manhattan
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $42,000
Benefits
- Health Benefits such as Medical, Dental, and Vision Insurance
- Paid Vacation Time
- Federal and Jewish/Secular Holidays
- 403(b) Retirement Savings Account
- Opportunities for professional development, mentorship, and leadership investment
- Access to all the JCC's cultural, learning, arts, and film programs
- Free fitness membership for the pool and health club
- Discounts on other JCC programs
About the Company
- The Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn.
- Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services.
- It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.
Equal Opportunity
- The Marlene Meyerson JCC Manhattan is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, sex, marital status and civil partnership/union status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age, disability, military or veteran status, genetic predisposition or carrier status, or any other characteristic as established and protected by applicable federal, state or local law.