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About the Role
BridgePoint Financial is seeking an energetic, motivated, and adaptable Technology Operations Specialist to support major technology initiatives and company growth. This role is critical in modernizing and securing the technology environment, including Microsoft 365, identity management, network infrastructure, security operations, and AI tooling. The ideal candidate will assess business needs and current realities to implement scalable solutions.
Responsibilities
- Manage the M365 tenant (Exchange Online, Teams, SharePoint/OneDrive, Intune, Purview) and Entra ID identity/access, including user lifecycle, conditional access, MFA, and SSO
- Support Azure-hosted workloads and adjacent cloud services, maintain M365 backup/recovery, and govern Power Platform usage
- Provide first/second-line support (hardware, mobile, conferencing, telephony, access), manage onboarding/offboarding logistics, run the ticket queue, and produce documentation/training to reduce repeat issues
- Own the full laptop lifecycle (procurement through disposal) and the software/SaaS license register, tracking entitlements, flagging waste, and preparing usage data for renewals
- Maintain firewall/VPN, switching, and wireless infrastructure, manage physical access systems, and own DNS/domain and hosting coordination
- Operate endpoint protection/MDR alongside the security vendor, manage email security and phishing awareness, enforce patching/compliance/encryption/backup standards, and support access reviews and privileged credential management
- Contribute to security and privacy compliance work, including Canadian privacy obligations
- Act as primary contact for the MSP and specialist vendors, holding them to SLAs and clarifying scope boundaries
- Evaluate and govern AI tools (e.g., Claude) in the IT environment, build automations that cut manual effort, and help set safe-use guardrails
Requirements
- 3–7 years in IT systems administration, IT support, or infrastructure roles, with demonstrated progression in scope
- Strong hands-on Microsoft 365 administration: Exchange Online, Teams, SharePoint
- Working knowledge of Microsoft Entra ID / Azure AD - identity, groups, conditional access, MFA, SSO
- Practical exposure to Azure cloud services and cloud-hosted infrastructure
- Solid networking fundamentals: DHCP, DNS, VLANs, firewall administration, Wi-Fi troubleshooting
- Endpoint management and security tooling experience (EDR/antivirus, patching, device compliance)
- Windows device management; comfort supporting mobile devices and conferencing hardware
- Excellent communication skills - able to explain technical issues to non-technical colleagues patiently and clearly
- Ability to work independently, prioritize across competing requests, and keep commitments without close supervision
- Legally entitled to work in Canada
Skills
- Microsoft 365 administration
- Entra ID / Azure AD
- Azure cloud services
- Networking fundamentals
- Endpoint management
- Security tooling
- Windows device management
- Mobile device support
- Conferencing hardware support
- Communication skills
- Independent work
- Prioritization
- Salesforce administration
- Scripting for automation (PowerShell, Python)
- Canadian privacy and data protection requirements (PIPEDA)
- Vendor management
- Ticketing and ITSM platform administration
Location
- Downtown Toronto office
Work Type
- Full-time
- Hybrid
Experience Level
- 3-7 years
- Seniority
Education Level
- Microsoft MS-102
- AZ-104
- SC-300
- CompTIA Network+/Security+
- Salesforce Administrator certification
Salary/Compensations
- $75,000–$90,000 per year
About the Company
- BridgePoint Financial has been the leading provider of specialized financial solutions for the Canadian litigation finance market for over 20 years.
- Offers innovative and value-added funding solutions with an unwavering focus on client service.
- Contributions include precedent decisions, creating the commercial market for legal cost indemnities, and market education initiatives.
- Financing solutions include Settlement Loans, Inheritance Loans, Estate Practice Financing, and Law Firm Funding.
- Dynamic, rapidly growing business.
- We take great pride in our work and the talented people who make up our company.
- Always looking for highly skilled, driven people who value a collaborative, open environment, and a flexible, professional culture.
Equal Opportunity
- BridgePoint is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email).
- BridgePoint Financial may use artificial intelligence tools to screen, assess or select applicants during the recruitment process.