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About the Role

The Nexus Water Group team has an opportunity for a Field Tech II. This role is responsible for accurately and timely reading and recording water meters to facilitate customer billing, identifying water meter equipment problems, and performing minor water meter and/or system maintenance. This position will travel between service areas near Lake Placid, FL.

Responsibilities

Maintain accurate and up-to-date records.
Document customer interaction and Field Activities in CC&B.
Act as liaison between customers and customer service personnel for problem/complaint resolution.
Respond to customer inquiries regarding meter reading schedule, billing, how meters are read, and other customer service related matters.
Provide on-site customer communication.
Assist with maintaining mechanical, electrical, and piping systems for area water/wastewater facilities, collections, and distribution systems.
Travel independently daily between worksites on Company time.
Work On-Call in rotation as scheduled and respond to emergency situations as required.
Perform minor meter maintenance and repair duties.
Walk 5 – 10 miles per day over established route, reading between 200 and 1200 meters per day and record volume used by residential and commercial customers.
Determine consistency of meter readings and report unusual cases of water usage to supervisor.
Inspect meters and connections for defects, damage, and unauthorized connections; ensure meters are registering properly.
Indicate irregularities on forms for necessary action by the servicing department.
Turn off service for nonpayment of charges in vacant premises, or on for new occupants.
Assist with ordering parts and job costing.
Assist with the installation and disconnection of water meters and sewer services.
Perform other related duties as assigned.

Requirements

Requires at least 2 years of mechanical work experience.
High school Diploma or GED.
Must maintain a valid driver's license.
Water meter reading experience preferred.
May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license.
Ability to frequently perform moderate to heavy physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing, and mechanical repair.
Ability to read meters, charts, and gauges and accurately maintain records of plant operations.
Ability to read and comprehend written technical information and to communicate clearly and effectively, both verbally and in writing.
Ability to review, classify, categorize, prioritize, and/or analyze data.
Ability to perform mathematical equations to determine chemical doses required for flow rates and proper treatment.
Ability to establish and maintain effective working relationships with the general public, co-workers, and regulatory agencies.
Familiarity with computer applications MS Word, Excel and utilizing tablet and mobile device; ability to learn internal software programs.
Ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Skills

Mechanical work experience
Water meter reading
Distribution and/or Collections Systems certificate
First-level plant operating license
Lifting (75 lbs.)
Walking (10+ miles daily)
Climbing
Mechanical repair
Reading meters, charts, and gauges
Record keeping
Technical reading comprehension
Verbal communication
Written communication
Data review, classification, categorization, prioritization, and analysis
Mathematical equations
Customer service
MS Word
Excel
Tablet and mobile device utilization
Internal software program learning
Equipment operation

Location

Lake Placid, FL

Work Type

On-Call
Shift work
Full-time

Experience Level

2 years of mechanical work experience

Education Level

High school Diploma or GED

Salary/Compensations

$27.04 - $32.45 per hour

Benefits

Paid Time Off and Holidays: Starting at 3 weeks annually and paid company holidays
Comprehensive Benefits: Health, dental, prescription, and vision benefits available the first of the month after start date
Company provided life insurance
Employee Assistance Program
401(k) Program with employer contribution (100% vested after 30 days)
Professional development opportunities through training, professional certifications, and education allowance
Employee Resource Groups (ERGs)

About the Company

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 12 U.S. states and 2 Canadian provinces.
Nexus means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve.
Our operations are locally led and managed.
Over 1,200 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

Equal Opportunity

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.
We are an E-Verify participating employer.