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About the Role
Responsible for sales support and customer service needs, ensuring effective order-taking and dispatch. This role aims to uphold Innocon’s customer orientation vision of being the best in the GTA, requiring close collaboration with customers, sales, and operations for optimal customer service. Flexibility for evening shifts and weekends is necessary.
Responsibilities
- Demonstrate commitment to communicating, improving, and adhering to safety policies.
- Ensure all aspects of the role are executed safely.
- Reinforce safety guidelines with employees, vendors, and subcontractors.
- Develop relationships with the client base, ensure collection of COD accounts, and meet performance targets.
- Perform direct order entry to ensure delivery efficiencies and customer satisfaction.
- Provide high levels of customer service while optimizing available resources.
- Adjust schedules to optimize deliveries using the computer dispatch system for up to 150 loads per day.
- Communicate with drivers on route and on jobsites to ensure schedules are met.
- Develop skills to book the correct number of drivers and start times for the following day.
- Prepare necessary reports on customers, drivers, and operations.
- Assist sales, customer service, operations, and QC teams in preparing reports.
- Ensure effective utilization of the Command Concrete ticketing system.
- Manage other systems and tools used in the customer service department, including radio, truck communication, and telephone systems.
- Coordinate with sales and quality control staff to ensure correct billing on all invoices.
- Promote a culture of safety and exhibit safety behaviors.
Requirements
- 1 to 3 years of work experience in the construction industry.
- Excellent customer service skills, dedicated to meeting internal and external customer expectations.
- Flexibility to balance shifting priorities and meet deadlines.
- General knowledge of construction and A&C products.
- Solid understanding of the market, competition, and business opportunities.
- Self-motivated with excellent interpersonal and communication skills, requiring minimal supervision.
- Strong problem-solving and analytical skills with a desire to seek solutions.
- Strong organizational skills and effective resource utilization.
- Commitment and willingness to devote great effort and time to reach goals.
- Ability to make timely decisions, sometimes with incomplete data under pressure.
- Adherence to all safety protocols and proper use of Amrize approved Personal Protection Equipment (PPE).
- Must be clean-shaven where the respirator seal meets the face if required to wear a respirator.
Skills
- Logistics software
- SAP
- Google suite
- MS Office
- Construction experience
- MS office applications
Location
- Greater Toronto Area
Work Type
- Full-time
- Evening shifts
- Weekends
Experience Level
- 1 to 3 years
Education Level
- Secondary education or equivalent combination of education and experience
Benefits
- An inclusive and welcoming environment where everyone can be themselves.
- A collaborative work culture in a supportive and team-oriented work environment.
- Company-provided personal protective equipment ensuring your safety and comfort on the job.
About the Company
- Innocon is a quality-oriented, innovation-driven leader in concrete solutions, proudly serving the Greater Toronto Area.
- Innocon has a strong reputation for delivering consistent quality, service excellence, and innovative ready-mix concrete solutions across the GTA.
- This posting is for an existing vacancy at Amrize Canada Inc.
Equal Opportunity
- Amrize is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.