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About the Role
As an Account Supervisor supporting a Financial Institution client, you will manage integrated marketing initiatives, build strong client relationships, and lead project execution to ensure delivery on strategy, budget, and time. You will support account planning and business growth, partnering with cross-functional teams to bring customer-focused solutions to life.
Responsibilities
- Build and maintain strong client relationships, serving as a trusted day-to-day partner and advisor.
- Lead the planning and execution of integrated marketing campaigns across channels including digital, social, CRM, content, print, video, out-of-home, and other emerging platforms.
- Develop a strong understanding of the client's business objectives, customer needs, competitive landscape, and industry trends.
- Manage multiple projects simultaneously, ensuring deliverables are completed on schedule and within budget.
- Collaborate with internal teams to develop solutions that align with both client goals and customer expectations.
- Support financial management of projects, including estimates, budgeting, forecasting, and project reconciliation.
- Provide clear direction, feedback, and guidance to internal teams and junior account staff.
- Facilitate effective communication among clients, creative teams, production partners, and other stakeholders.
- Anticipate client needs, proactively identify opportunities, and help solve business challenges.
- Contribute strategic thinking and bring a solutions-oriented perspective to client and team discussions.
- Support the development of inclusive, accessible, and customer-centric marketing experiences.
Requirements
- 5-7 years of client-facing experience within an advertising, marketing, communications, or integrated agency environment.
- Experience managing integrated marketing campaigns across multiple channels, including digital, social, CRM, content, and traditional media.
- Strong account management, client service, and project management skills.
- Demonstrated ability to manage budgets and oversee project financials.
- Excellent communication, presentation, and relationship-building skills.
- Strong organizational skills with the ability to balance competing priorities in a fast-paced environment.
- Experience collaborating with cross-functional and geographically dispersed teams.
- Ability to navigate complexity, adapt to changing priorities, and maintain a solutions-focused mindset.
- Familiarity with highly regulated industries, such as Financial Services, Insurance, Telecommunications, Healthcare, or similar sectors, is considered an asset.
- Proficiency with Microsoft Office, Outlook, Teams, and project management tools.
Skills
- Digital marketing
- Social media marketing
- CRM
- Content marketing
- Print advertising
- Video production
- Out-of-home advertising
- Project management
- Budget management
- Client relationship management
- Communication
- Presentation
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Teams
Location
- Toronto
Work Type
- Full time
- Permanent
Experience Level
- 5-7 years
Salary/Compensations
- CAD $75K-$85K
Benefits
- Medical
- Dental
- RRSP
- Paid time off
About the Company
- Dentsu Creative is a creative network delivering ideas that are brought alive in new ways. We foster an inclusive culture where everyone can thrive and create their best work. We offer endless opportunities for personal growth and development by combining the capabilities, experience, and relationships of our collective experts. Diversity is embedded in our mindset, solutions, and teams, creating an inclusive and equitable environment. We prioritize our people, fostering growth, understanding, and learning. Our differences enrich us, leading to stronger relationships and greater client impact. We engage with communities to drive positive social impact by fostering equity and creating a digital society that works for all. Dentsu Creative is an agency of dentsu.
Equal Opportunity
- We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process.