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About the Role

This position supports the day-to-day operations of our retail media practice and leads technical implementation of operational tools and systems. The role focuses on ensuring smooth retail media operations, managing technical projects, and optimizing operational workflows. We seek motivated professionals with hands-on retail media experience passionate about process improvement, problem-solving, and supporting retail media operations success.

Responsibilities

Support day-to-day retail media operations, including managing operational workflows and processes across retail media accounts.
Troubleshoot operational issues and escalate complex problems appropriately.
Maintain documentation and operational standards.
Assist with tool implementation, including coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts.
Test and validate new tools before team-wide implementation.
Create and maintain training documentation and process guides for new tools.
Maintain and optimize operational processes, including identifying bottlenecks and inefficiencies.
Recommend process improvements and document best practices.
Support the implementation of new operational workflows and standards.
Proactively communicate process updates to relevant teams.
Build and maintain operational dashboards and reporting.
Ensure accuracy and compliance in retail media operations, including monitoring campaign setup and delivery against operational standards.
Conduct quality assurance checks on campaign details, audiences, and assets.
Ensure compliance with platform requirements and client specifications.
Track and report on operational KPIs and metrics.
Collaborate across teams to drive operational excellence, including working with planning, execution, and analytics teams.
Participate in cross-functional discussions on operational improvements.
Support the development of operational playbooks and standards.
Gather feedback from teams to inform operational enhancements.
Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates.

Requirements

1-2 years of hands-on experience in retail media operations, campaign execution, or ad operations roles (Amazon Ads, Walmart Connect, Target+, or similar platforms).
Proficiency in Excel and Google Sheets for operational tracking, reporting, and data analysis.
Understanding of retail media operations, platform requirements, and campaign trafficking best practices.
High level of accuracy, attention to detail, and organizational skills.
Self-motivated and collaborative team player who supports others and contributes to operational success.
Technical aptitude and willingness to learn new platforms, tools, and systems quickly.
Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues.
Demonstrated project management capabilities, with ability to manage projects from planning through execution, track timelines, deliverables, and dependencies, and coordinate across multiple stakeholders.
Operational mindset with attention to detail and focus on accuracy.
Ability to manage multiple projects and priorities.
Drive to improve efficiency and eliminate bottlenecks.

Skills

Excel
Google Sheets
Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising)
Campaign setup
Trafficking
Activation processes
Retail media operational workflows
Project management

Location

New York

Work Type

Hybrid
Full time
Permanent

Experience Level

Senior Associate

Education Level

Bachelor's degree from an accredited college or university (or equivalent professional experience)

Salary/Compensations

$54,000 - $65,000

Benefits

Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave

About the Company

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams.
Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles).
Dentsu may designate other Hub offices at any time.
Those who live outside a commutable range may be designated as remote, depending on the role and business needs.
Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Equal Opportunity

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.